A problem with your TV recording

You have a problem with one of your TV recordings? What exactly is going on?

You have recorded a program that is listed in the TV Guide but it is not what is displayed when you watch the recording? Sometimes broadcasters change programs at the last minute without us having time to change the TV Guide. 

If live TV also has a quality problem, check out our tips for TV problems. If only the recording has a problem, we advise you to try again a little later or the next day.

You have probably recorded a series and then canceled the series recording. In this case, all records of this series are deleted.

Do you have the same problem that keeps repeating itself? Contact us so we can look into it together.