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PIN codes for Proximus TV

There are 2 PIN codes for Proximus TV, i.e. 2 secret 4-digit codes. The default PIN code is 1234.

  • The parental control PIN code to access channels you have protected or to consult different configuration menus. You can change it on the app or on the TV.
  • The purchasing PIN code to rent a video on demand. You can change it on the TV.

The default PIN code is 1234 but you can change it, deactivate it or reactivate it as often as you want.

  • Proximus TV application
    Your code on the TV app
  • Your code on the TV

Your code on the TV app

Proximus TV application

Press > Contrôle parental or Kinderslot. Press you code (per default: 1234):

  • Change your parental code: press Pincode wijzigen or Changer votre code PIN.
  • Desactivate the parental code: press Kinderslot or Contrôle parental.
  • Select the age of the parental control: press Leeftijdsrestrictie or Age de restriction.
  • Hide the titles of the hidden programms: press Verberg ook de titels ou Cacher aussi les titres.
If parental control is updated in the app this will be updated automatically on your decoder.

Your code on the TV

What is your TV menu?


New TV menu

New TV menu
  1. Press the menu key and select:
    • In French: Paramètres > Système > Securité et vie privée.
    • In Dutch: Instellingen > Systeem > Veiligheid / privacy.
  2. Enter your parental control PIN code (the default PIN code is 1234). You can then change, activate or deactivate your parental control PIN code and your purchasing PIN code.
  3. Select Valider (or Bevestigen) to save your changes. The changes take effect immediately.

If you have forgotten what your PIN code is, call 0800 99 696 and keep your customer number at hand (where to find your customer number?). We will remotely reset your PIN code to the default code (i.e. 1234).

If parental control is updated on your decoder this will be updated automatically in the TV app.

TV menu

TV Menu
  1. Press the menu key and select:
    • In French: Mon compte > Paramètres > Réglages du code PIN.
    • In Dutch: Mijn account > Instellingen > Instellingen pincode.
  2. Enter your parental control PIN code (the default PIN code is 1234) and select Gestion des codes PIN / Pincodes beheren. You can then change, activate or deactivate your parental control PIN code and your purchasing PIN code.
  3. Select Valider (or Bevestigen) to save your changes. The changes take effect immediately.

If you have forgotten what your PIN code is, call 0800 99 696 and keep your customer number at hand (where to find your customer number?). We will remotely reset your PIN code to the default code (i.e. 1234).

If parental control is updated on your decoder this will be updated automatically in the TV app.

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