You have this precise decoder model (see photo below) and you can no longer pause when you watch live TV? Your decoder probably has a connection problem with its hard disk. Follow these instructions:
Press the button on your remote control. Go to ma bibliothèque > enregistrements or mijn bibliotheek > opnamen. If it says"espace disque : xx% libre" or "schrijfruimte: xx% vrij" at the bottom left of your screen, your hard disk has been detected by the decoder.
It doesn't work? Contact the call center.