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Retrieve your PUK code to unblock your SIM card

Did you forget your PIN code? You have to choose a new PIN code. Therefore, enter the wrong PIN code 3 times. Now enter your PUK code and then choose a new PIN code.
Did you enter the wrong PIN code 3 times? Enter your PUK code to unblock the SIM card of your mobile and choose a new PIN code.

There are 2 ways to retrieve your PUK code:

Retrieve your PUK code via the MyProximus website

Are you a Pay&Go customer and you do not have a MyProximus account? Remove your SIM card from your device and write down the SIM card number. Enter your mobile number and request your PIN code. If you already have a MyProximus account, you can follow the steps below.

  1. Log in to MyProximus to view your products.
    View your products
    Note: In some cases you need to be administrator in MyProximus to see the PUK code.
  2. Click on your mobile number.
  3. There are 2 possibilities:
    • Do you see your PUK code on the left side of the screen?

      PUK code shown on the left side of the screen, under your subscription and mobile number.
    • Don’t see your PUK code?
      1. In the box Services on the right side of the screen, click PUK & sim card.
      2. Next to My PUK code, you can now see your PUK code.

        You will now see your PUK code next to My PUK code.
Unblock your SIM card with your PUK code Retrieve your PUK code to unblock your SIM card

Retrieve your PUK code via the welcome letter

Look on the SIM card holder you received in your welcome letter. If there are 2 PUK codes mentioned, always use PUK1.

Note: Don’t confuse the PIN code of your SIM card with the entry code of your mobile. Our PIN code has 4 digits and our PUK code has 8 digits. If more or fewer numbers asked, contact the manufacturer of your device to obtain the entry code of your mobile.

Be careful when entering your PUK code.
If you enter the wrong PUK code 10 times, your SIM card will be blocked permanently. In that case you will need to request a new SIM card in a point-of-sale.

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