Did you forget your PIN code? You cannot retrieve your PIN code, but if you enter the wrong PIN code 3 times, your PUK code will be requested.
Did you enter the wrong PIN code 3 times? Enter your PUK code to unblock the SIM card of your mobile and choose a new PIN code.
There are 2 ways to retrieve your PUK code:
Only available on the MyProximus website, not via the MyProximus app. The steps are different if you have a bill or payment statement with of without a red bank transfer form.
Look on the SIM card holder you received in your welcome letter. If there are 2 PUK codes mentioned, always use PUK1.
Don’t confuse the PIN code of your SIM card with the entry code of your mobile. If you forgot the entry code of your mobile, please contact the manufacturer.
Be careful when entering your PUK code.
If you enter the wrong PUK code 10 times, your SIM card will be blocked permanently. In that case you will need to request a new SIM card in a point-of-sale.