Did you forget your PIN code? You will have to choose a new PIN code. Therefore, enter the wrong PIN 3 times and your mobile phone will then ask for your PUK code. Now you can choose a new PIN code.
Did you enter the wrong PIN code 3 times? Enter your PUK code to unblock the SIM card of your mobile and choose a new PIN code.
There are 2 ways to retrieve your PUK code:
Look on the SIM card holder you received in your welcome letter. If there are 2 PUK codes mentioned, always use PUK1.
Don’t confuse the PIN code of your SIM card with the entry code of your mobile. If you forgot the entry code of your mobile, please contact the manufacturer.
Be careful when entering your PUK code.
If you enter the wrong PUK code 10 times, your SIM card will be blocked permanently. In that case you will need to request a new SIM card in a point-of-sale.