Did you forget your PIN code? You have to choose a new PIN code. Therefore, enter the wrong PIN code 3 times. Now enter your PUK code and then choose a new PIN code.
Did you enter the wrong PIN code 3 times? Enter your PUK code to unblock the SIM card of your mobile and choose a new PIN code.
There are 2 ways to retrieve your PUK code:
Are you a Pay&Go customer and you do not have a MyProximus account? Remove your SIM card from your device and write down the SIM card number. Enter your mobile number and request your PIN code. If you already have a MyProximus account, you can follow the steps below.
Look on the SIM card holder you received in your welcome letter. If there are 2 PUK codes mentioned, always use PUK1.
Note: Don’t confuse the PIN code of your SIM card with the entry code of your mobile. Our PIN code has 4 digits and our PUK code has 8 digits. If more or fewer numbers asked, contact the manufacturer of your device to obtain the entry code of your mobile.
Be careful when entering your PUK code.
If you enter the wrong PUK code 10 times, your SIM card will be blocked permanently. In that case you will need to request a new SIM card in a point-of-sale.