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Retrieve your PUK code to unblock your SIM card

Did you forget your PIN code? You will have to choose a new PIN code. Therefore, enter the wrong PIN 3 times and your mobile phone will then ask for your PUK code. Now you can choose a new PIN code.
Did you enter the wrong PIN code 3 times? Enter your PUK code to unblock the SIM card of your mobile and choose a new PIN code.

There are 2 ways to retrieve your PUK code:

Retrieve your PUK code via the MyProximus website

  1. Log in to MyProximus to view your products.
    View your products
    Note: In some cases you need to be administrator in MyProximus to see the PUK code.
  2. Click on your mobile number.
  3. There are 2 possibilities:
    • Do you see your PUK code on the left side of the screen?

      PUK code shown on the left side of the screen, under your subscription and mobile number.
    • Don’t see your PUK code?
      1. In the box Services, click PUK & sim card.
      2. Next to My PUK code, you can now see your PUK code.

        You will now see your PUK code next to My PUK code.
Unblock your SIM card with your PUK code Retrieve your PUK code to unblock your SIM card

Retrieve your PUK code via the welcome letter

Look on the SIM card holder you received in your welcome letter. If there are 2 PUK codes mentioned, always use PUK1.

Don’t confuse the PIN code of your SIM card with the entry code of your mobile. If you forgot the entry code of your mobile, please contact the manufacturer.

Be careful when entering your PUK code.
If you enter the wrong PUK code 10 times, your SIM card will be blocked permanently. In that case you will need to request a new SIM card in a point-of-sale.

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