How to restart your devices for Internet and TV?

Do you think there's a problem with Proximus TV? A simple restart of your material will help you to recover your full services.

First, restart your modem

  1. Press the on-off button to switch off the modem. You will see that the LED indicators at the front of the modem go out.
  2. Press again the on-off button to switch the modem back on.
  3. Wait until the LEDs (DSL or XDSL) stay on
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Then restart your wireless solution (PLC, Wi-Fi Extender, Wi-Fi Bridge or Ruckus)

How to restart the PLC adapter (Ethernet adapter via the electricity grid) or the Wi-Fi Extender?

PLC adapter (Ethernet adapter via the electricity grid)
  1. Unplug the 1st PLC adapter (e.g. the one next to the modem) from the electric socket and plug it back in again.
  2. Unplug the 2nd PLC adapter (e.g. the one next to the decoder) from the electric socket and plug it back in again.
  3. Wait a few minutes until the LED indicators light up again.

How to restart your Wi-Fi Bridge?

Wi-Fi Bridge
  1. Press the Power button on the back of the Wi-Fi Bridge to switch off the device.
  2. Press again the Power button to switch the Wi-Fi Bridge back on.
  3. If you have several Wi-Fi Bridges, restart them all in the same way.

How to restart your Ruckus transmitter-receiver?

Ruckus
  1. Unplug then plug back again the black power cable at the back of the 1st Ruckus device (e.g. the Ruckus transmitter, next to the modem).
  2. Unplug then plug back again the black power cable at the back of the 2nd Ruckus device (e.g. the Ruckus receiver, next to the decoder).
  3. Wait a few minutes until the LED indicators light up again.

Finally, restart your decoder

How to restart your decoder?

  1. Set the switch on the back of your decoder to 0.
  2. Wait for at least 10 seconds.
  3. Reset it to 1.
  4. The indicators on the front of your decoder will light up. The reboot is in progress.
  5. After a few minutes, you can watch TV and navigate in the Proximus TV menu.
Décodeur V5
Comment redémarrer votre décodeur V5 compact ? Il est utile de redémarrer votre décodeur de temps en temps, comme pour un PC, un smartphone ou une tablette. Cette vidéo explique comment redémarrer votre décodeur V5.
Décodeur V5 compact
Redémarrer votre décodeur V5 compact Cette vidéo explique comment redémarrer son décodeur compact V5. Il peut être utile de le faire lorsque votre écran TV est noir, gris ou plein de grisaille ou lorsque le décodeur ne répond plus aux solicitations de la télécommande.

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