Telephone exchange manual

Download here the manual or software for your Forum communication system (PBX): installation and configuration, Forum Voicemail, Forum Auto Attendant, Forum Count, Forum Hotel, etc. For Forum 500, 700, 3000 & 5000.

Changing the configuration may affect the operation of your telephone exchange. Contact us for a training or to remotely adapt your configuration.

Are you looking for a user manual for a specific Forum phone? Download your Forum phone manual. If you are experiencing problems, also read how to solve problems with your telephone exchange.


Forum 500 & 5000

Installation and configuration

Download the manual, read the basic instructions to configure your Forum communication system or consult the list of programming codes for telephone sets.

Forum 500 and 5000 manuals

If you encounter certain terms you are unfamiliar with when consulting your manual, this glossary might be useful.

Forum 500 series:

Forum 5000 series:

Changing the configuration

To change the configuration, follow the steps below:

  1. Turn off the computer and remove all network cables.
  2. Connect the network card of the computer to the LAN connection of your telephone exchange via a crossed Ethernet cable.
  3. Turn on the computer and log in with administrator privileges. If your computer is not automatically assigned an IP address via DHCP, reactivate DHCP and restart your computer. Find more help on microsoft.com or apple.com.
  4. Surf to http://192.168.99.254/.
  5. Enter as username Administrator. Enter your password and click Ok.
    During first use, leave the password blank. For security reasons you will need to choose a new password and new system pin. The default setting is 0000. Click Apply.
  6. Click Configurator in the left menu to change your configuration. Save your configuration after every change.

If you have changed the IP address or the subnet mask, want to change it or if you want to restart the system, enter the codes below on a system phone:

  • To find the IP address: *182
  • To change the IP address: If your system pin is 0000 and you want to change the IP address to 192.168.99.254, enter *182*0000*192*168*99*254#.
  • To find the subnet mask: *183
  • To change the subnet mask: If your system pin is 0000 and you want to change the subnet mask to 255.255.255.0, enter *183*0000*255*255*255*0#.
  • To restart the system: *185*0000# (replace 0000 by your system pin)
    It can take up to 20 minutes before the system is operational again.

For more information, consult the Help function on the upper right or the complete manual. Contact us to have the configuration changed remotely.

Programming codes

Download the default programming codes PDF format. Enter the code on your phone to activate or deactivate a function.

Are you using an analogue Maestro, Twist or a phone from a different brand? Download the manual for default devices PDF format.

Options

For the communication systems Forum 500 and 5000 options exist that are tailored to your business: Forum Voicemail, Forum Auto Attendant, Forum Count & Forum Hotel.

Options are only available with a license. Do you want to add an option to your communication system? Contact us for the changes.

Forum Voicemail

Download de Forum Voicemail manual PDF format or read the basic instructions.

Configure Forum Voicemail

The administrator sets a Forum Voicemail phone number and informs the users. To configure Forum Voicemail, follow the steps below:

  1. Surf to http://192.168.99.254/ or the IP address for access to your Forum communication system. If you don't know it, enter *128 on a system phone.
  2. Log in with the username Administrator and your password. Upon first use, leave the password field empty.
  3. Click ConfiguratorSystem and Licenses. Load the Forum Voicemail license.
  4. If you own a Forum 523, 524, 525, 526, 550 or 560 communication system: Click Configurator, System and Components. Load an audio file.
  5. Click Applications, Forum Voicemail and Settings. Set a phone number for Forum Voicemail.
  6. Click Voice Boxes. Here you can configure the number of voice boxes allowed by your license:
    • Add or remove voice boxes. Up to 20 internal numbers can be assigned to a voice box. For every number you determine when (immediately, after Time, busy or busy & after Time ) and how (only for internal, external or all calls) calls are deferred to your voicemail.
    • Choose the language of the voice menu for calls and the maximum duration of messages (by default 60 seconds).
    • Remote Control gives the user access to their voicemail from another location (or internal device).
    • Central welcome track changeable offers users the possibility to change the welcome message. To configure a Courtesy service for a group of users, click User manager, User groups, Telephony en Call distribution.
    • You can reset the pin code for every voice box: the default setting is 0000.
Use Forum Voicemail

To consult your voicemail, follow the steps below:

  • Through the internal voicemail number: if asked, enter your pin. If you no longer know your pin, your administrator can reset it to 0000. Are you calling from a different device? Enter your voicemail number. You now have several options:
    1. New messages: listen to your new messages. Press 7 to call back the sender of the message.
    2. Existing messages: enter the message number you want to listen to and press *.
    3. Central settings: manage your voicemail settings.
    4. Central welcoming texts: if your administrator has given your the privilege to change the welcoming text, configure a new welcoming text.
    5. Changing a voice box: enter the voicemail number and pin of the voice box you want to consult.
    6. Recording and sending a message: record and send a message to another voice box.
  • Through the info button on your Forum phone: Choose Voicebox mess if you do not see a list of messages immediately and confirm with Ok. You now have different options:
    • Play: play the message.
    • Delete: delete the message.
    • Dial: dials the sender of the message.
    • Phone book: press 1 New entry to add the sender to your phone book or 2 Add to edit the details. Press Save.
    • Forward: forward the message to another voice box.
    • Mark as new: mark the message as unread.
Forum Auto Attendant

Create menus or voicemail systems. Download de Forum Auto Attendant manual PDF format or read the basic instructions.

Install KDA Manager

With KDA Manager you can create audio files or convert existing files to the correct format. If you have not yet installed the KDA Manager application, install it from the \Forum folder on the Forum 500 or 5000 product CD or record files using a system phone through the Configurator without installing KDA Manager.

Create menus
  1. Surf to http://192.168.99.254/ or to the IP address for access to your Forum communication system. If you don't know it, enter *128 on a system phone.
  2. Log in with the username Administrator and your password. Upon first use, leave the password field empty.
  3. Click Configurator, Applications and Auto Attendant.
  4. Load the audio files you want to use in the menu Audio or record them with a system phone.
  5. Menu allows you to create menus. When planning your menu, use short, understandable messages that the caller can easily remember. Do not add unnecessary choices. Allow the caller to repeat messages, return to the previous menu and confirm selected choices (eg "Your installation will take place on ...").
  6. In the Systems menu, configure at least one system (voice portal) and assign the menus to it. Consult the Help function on the upper right for more information.
  7. Click System and Data backup. Save your configuration.
Forum Count

Consult the connection details (date, time, duration, cost, etc.) of your calls easily. Download the Forum Count manual PDF format or read the basic instructions.

Save connection details

To save the connection details, follow the steps below:

  1. Surf to http://192.168.99.254/ or to the IP address for access to your Forum communication system. If you don't know it, enter *128 on a system phone.
  2. Log in with the username Administrator and your password. Upon first use, leave the password field empty.
  3. Click ConfiguratorUser manager and User groups. Select incoming or outgoing calls for your user groups.

More details can be found in the Help function in the upper right or the glossary PDF format.

You can create up to 20 profiles. Forum count saves a maximum of 6000 records (for Forum 523, 524, 525, 526, 550 and 560) or 10000 records (for Forum 5004, 5008 and 5012). Regularly create a backup in the System menu by clicking Data backup.

To use an external cost program, a computer must be connected to the Forum 525, 526, 550 or 560 via the COM terminal. For more information, please refer to the Help function on the upper right or in the manual for your Forum communication system. Alternatively, you can also forward costs to an external program via CSTA: install the converter on the product CD of your communication system.

Configure profiles

By default, no profiles are created, follow the steps below:

  1. Surf to http://192.168.99.254/ or to the IP address for access to your Forum communication system. If you don't know it, enter *128 on a system phone.
  2. Log in with the username Administrator and your password. Upon first use, leave the password field empty.
  3. Click Configurator and Forum Count.
  4. Click Profile. Create one or more (maximum 20) profiles.
  5. Click System and Data backup to save your configuration.
Export or delete connection details
  1. Surf to http://192.168.99.254/ or to the IP address for access to your Forum communication system. If you don't know it, enter *128 on a system phone.
  2. Log in with the username Administrator and your password. Upon first use, leave the password field empty.
  3. Click Configurator and Forum Count.
  4. Choose the profile for which you want to show, export, print or delete the connection details.

The information is saved in .csv file (Windows, Unix or Mac) or if preferred, in a .zip file.

Delete the connection details you no longer need. At 6000 records (for Forum 523,524,525, 526,550 and 560) or 10000 records (for Forum 5004, 5008 and 5012) your connection details will be automatically deleted by the system. At 80% capacity you will receive a warning.

Forum Hotel

Manage your hotel with your Forum communication system. Download the Forum Hotel manual PDF format or read the basic instructions.

Configure Forum Hotel

To configure Forum Hotel, you have to create user profiles and configure privileges:

  1. Surf to http://192.168.99.254/ or to the IP address for access to your Forum communication system. If you don't know it, enter *128 on a system phone.
  2. Log in with the username Administrator and your password. Upon first use, leave the password field empty.
  3. Click Configurator, System and Licenses. Load the Forum Hotel license.
  4. Click User manager and User groups. Create 2 new user groups: a group for staff and a group for guests. To the staff group, authorise the use of Forum Hotel and/or Forum Count. For the guest group, activate All keys locked.
  5. Click User. Create a user account for every staff member and assign it to the staff group. Assign the 'guests' group to the group for (hotel) guests, since it has limited rights. Choose the setting International for external. Other relevant information for these user groups is found under System phones and Connection data. Use the Help function on the upper right for more details.
  6. Click Forum Hotel and Rooms. Configure (a maximum of 200) rooms based on the room number and assign a phone number for every room. For a clear allocation, the room number is the same as the phone number.
  7. Connect a reception phone to a free upn connection, preferably a Forum Phone 530 or 535. A Forum Phone 520 or 525 can also be used.
  8. Click Configurator, System, Ports and Upn. Configure the phone:
    • Type: Select the type of phone, ex. Forum Phone 535.
    • Extensions: Select the number of keypads, ex. 1 for a Forum Phone 535.
    • Description: Enter a description for this device, ex. Reception.
    • Phone No.: Choose a phone number, ex. 900.
  9. Click Forum Hotel and Settings. Enter the reception phone number (ex. 900) in the field Reception phone. In the Applicationsmenu of the reception phone, you will now find the Hotel option. Configure shortcut keys for the reception phone (and other phones) in the Telephony, Devices and System phones. To the Check-in, Check-out and Clean room functions, assign the guest group.
  10. Click User manager and User. Assign a user from the staff group to the reception phone. If more than one person needs to operate the reception phone, create teams under Telephony, Groups and Team members.
  11. Click Call distribution and Incoming or Incoming DDI. Assign one of the external phone numbers to the reception phone.

You have configured Forum Hotel.

Configure restrictions

You can block certain phone numbers for hotel guests by adding them to a black list as follows:

  1. Surf to http://192.168.99.254/ or to the IP address for access to your Forum communication system. If you don't know it, enter *128 on a system phone.
  2. Log in with the username Administrator and your password. Upon first use, leave the password field empty.
  3. Click Configurator, Telephony Lists and Call filter. Add the numbers you want to block.
  4. Click User manager and User groups. Assign the black list to the guest group.

To avoid expensive and insignificant calls, it is recommended to divert all calls hotel guests to the reception as follows:

  1. Surf to http://192.168.99.254/ or to the IP address for access to your Forum communication system. If you don't know it, enter *128 on a system phone.
  2. Log in with the username Administrator and your password. Upon first use, leave the password field empty.
  3. Click Configurator, Telephony Call distribution and Incoming DDI. Assign the internal reception number to each of the rooms in the field Ph.No. (Time group).
  4. Click Outgoing DDI. Assign the internal reception number to each of the rooms.
Create invoices

Calls made by hotel guests can be settled by cost zones per minute (ex. domestic or foreign calls) and automatically added to the invoice as follows:

  1. Surf to http://192.168.99.254/ or to the IP address for access to your Forum communication system. If you don't know it, enter *128 on a system phone.
  2. Log in with the username Administrator and your password. Upon first use, leave the password field empty.
  3. Click ConfiguratorTelephony, LCR and Zones or Telephony, Extended and Cost zones. Configure your rates here.
  4. Click Trunks and Bundle. Select Create costs for all bundles and SIP lines.
  5. Click Forum Hotel and Settings. Set the Value Added Tax (VAT).
  6. Click User manager and User. For the guest group, select recording incoming connections and/or recording outgoing connections. Under User groups, enter the factors for calculating charges:
    • The outgoing basic amount
    • The incoming basic amount
    • The cost factor or multiplying factor with which the total costs are multiplied (ex. 200%).
    • Select Create costs.
  7. To create a template for your invoice, click Forum Hotel and Invoice header.
Use the Forum Hotel program

For day-to-day management by hotel staff, the administrator can install a custom Internet browser from the Forum product CD. The program can be called through the symbol in the info section of the taskbar.

  1. Open the program that was installed by your administrator or surf to the address you have been given by your administrator.
  2. Log in with the username and password your administrator has given you.
  3. Click on the Forum Hotel program symbol on the homepage. You will see an overview of all rooms with icons:
    Icon Meaning
    Green sign icon

    The room is free.

    Red sign icon

    The room is occupied.

    Broom icon

    The room needs to be cleaned.

    White message icon

    The are no messages for this guest.

    Red message icon

    There are new messages for this guest.

    White clock icon

    The wakeup call is not active.

    Red clock icon

    The wakeup call is active.

    To perform actions:

    • Check in a guest (Green sign icon): enter the name, first name, language, check out date and optional remarks and click Ok. The room will now be displayed as occupied. The guest is added to the central phone book and telephone charges will automatically be settled on his invoice upon departure.
    • Check out a guest (Red sign icon): choose connection data, check-out or connection data & check-out and click Ok. Connection data will generate and invoice and check-out will mark the room as 'to clean'.
    • Change the status of the room (Broom icoon): After cleaning you can change the status of the room by clicking Ok.
    • Set a wakeup call (White clock icon): Choose a time and click Ok.
    • Alert the guest of new messages (White message icon): Click Ok to alert the guest of new messages.
Use the reception phone

With the reception phone you can perform certain actions as follows:

  • In the main menu, press Applications and Hotel. If your administrator has configured a shortcut, press that button.
  • Enter the room number. Dependant on the status of the room, the menu contains several options:
    1. Check-in: Press OK to confirm. Enter the name, first name and language of the guest and press Save.
    2. Check-out + Invoice: Press OK to read the invoice balance and to check out the guest. The invoice can only be printed with the Forum Hotel program. The status of the room changes to 'to clean'. If you confirm the option Clean with the OK button, the room changes to 'free'. The cleaning staff can also change the status of the room to 'free' by pressing *170 on the phone situated in the room.
    3. Charges: Press OK to consult the invoice balance.
    4. Messages: Select On to alert the guest of new messages. Select Off to no longer alert the guest of new messages.
    5. Wakeup call: Press OK and enter the desired time in hours and minutes. Confirm with the OK button and activate the wakeup call with On. With the Off option you can deactivate the wakeup call.

Software

Download software that lets you control your Forum communication system from your computer.

Windows TAPI-driver

Integrate the functions of your telephone exchange in external applications (ex. Outlook, Cisco, Avaya, CRM systems, etc.).

Download TAPI-driver for Windows

Download TAPI-driver for Windows 8

Forum Softphone

Download Forum Softphone and the Forum Softphone manual PDF format to call or be called on your computer without using external applications or fixed devices. You can also use Forum Softphone combined with a Forum Phone 525 or 535.

Download Forum Softphone


Forum 700

Installation and configuration

Download the OMC Easy (Plus) management program or consult the list of programming codes for telephone sets.

OMC Easy (Plus)

Manage your phone numbers and user groups with OMC Easy (Plus), the management program for Forum 700.

OMC Easy Plus offers more functionalities than OMC Easy. If you aren't sure which program to install, we recommend downloading OMC Easy.  Consult the help section in the program for more information.

Download OMC Easy
(OMC_21.0_19.1a_easy.zip)

Download OMC Easy Plus
(OMC_21.0_19.1a_easyplus.zip)

Programming codes

Consult the default programming codes. Enter the code on your phone to activate or deactivate a function.

Function Activate Deactivate

Answer general bell

#73

-

Answer paging

#76

-

Appointment time (programmed)

#82

-

Automatic call-back

#63

##

Business account code

#78

-

Calibrated break (R)

#62

-

Cancel enquiry call

#2

-

Consultation of call on hold

#60

-

Customization menu access

#70

-

Divert group calls

#795

#790

Divert if busy

#792

#790

Divert to paging

#794

#790

Do not disturb

#793

#790

DTMF End to End

#61

-

Follow me diversion

#798

#799

Group call pick-up

#72

-

Hunting group  in/out

#797

#796

Immediate diversion

#791

#790

Intrude on a call

#5

-

Locking and unlocking

#75

-

Mailing

#67

-

Making an outside call

||

-

Operator call

0

-

Paging

#84

-

Park/retrieve call

#74

-

Redial last number (bis)

#77

-

Selective diversion

#800

#790

Switching calls (broker call)

#3

-

Terminal call pick-up

#71

-

3-way conference

#64

-

Are you using an analogue Maestro, Twist or a phone from a different brand? Download the manual for default devices PDF format.

Options

For the communication system Forum 700 options exist that are tailored to your business.

Options are only available with a license. Do you want to add an option to your communication system? Contact us for the changes.

Forum Voicemail

On most phones, you can gain access to your messaging portal by pressing the button.

The messaging portal allows you to access and manage your call log, instant messages and voice messages. When there is a new event, the message button blinks blue.

By default, you will be asked to enter your password every time you press the message button.
To enable or disable password protection, follow the steps below:

  1. Press the button.
  2. Choose Configure.
  3. Choose Authentication.
  4. Enter your personal password.
  5. Set authentication to on or off:
    • On: the password is always required.
    • Off: the password is never required.
  6. Press the OK button to confirm.

To go to the settings menu of your phone (all options), enter #70 and press the call key.

Software

Download software that lets you control your Forum communication system and contact centre from your computer (CTI) and shows connection details (date, time, duration, charges, etc.).

PIMphony CTI

Use your phone features from your computer and sync your contacts with email applications or databases like Microsoft Outlook, Lotus Notes, GoldMine, Act, and Microsoft Access. This software requires a license.

Download PIMphony for Forum 700 from version 5
(PIMphony_6.8_bld3240.zip)

Metering over IP

Consult a detailed overview (duration, date, time, etc.) of internal and external calls easily.

Download Internal Metering over IP for Windows

Download External Metering over IP for Windows

Contact Center

ACD automatically distributes calls to your contact center based on priorities. This software requires a license.

Download ACD

Labelset

Personalize phone keys and print labels for your phone.

Download Labelset

My IC Desktop Softphone

Use the features of your phone on your computer. This software requires a license.

Download My IC Desktop Softphone for Windows

Download My IC Desktop Softphone for Mac


Forum 3000

Installation and configuration

Download the Forum 3000 manual PDF format or consult the basic instructions to configure your Forum communication system or the list of programming codes for telephone sets.

Forum 3000 connectors and symbols
Connectors

The connections on the Forum 3000 look like this:

Forum 3000 connections

Symbol Meaning

on/off symbol

Connect the supplied adapter here and connect the adapter to the AC power.

Ethernet 1 & 2

Connect the Forum 3000 to the LAN network here. Use a UTP Cat5e network cable.

Doorphone

Connect the relay of a door phone here.

Analog ports 1-4

Connect analogue devices here. Use a RJ11 telephone cable.

PSTN

Connect the analogue PSTN line here.Use a RJ45 network cable.

System phones can be connected to the LAN network:

  1. To do this, use the supplied network cable and connect it to the system phone's LAN connection.
  2. Connect the other end to one of the Ethernet / LAN ports of your modem, router or switch.
  3. System phones can work both over Power over Ethernet (if your modem, router, or switch supports this) as via a power adapter.
Symbols

The symbols on the Forum 3000 look like this:

Icon Meaning
on/off symbol

Blinking: The Forum 3000 is functional.
On: The Forum 3000 is booting.

LAN

On: The LAN cable is present and detected.
Off: The LAN cable is not present and is detected.

L1

Blinking: VoIP connection 1 is connecting.
On: VoIP connection 1 is in use.

L2

Blinking: VoIP connection 2 is connecting.
On: VoIP connection 1 is in use.

FXO

On: The analogue line is in use.

warning symbol

An error has occurred. Contact us.

Change the configuration

To change the configuration, follow the steps below:

  1. Turn off the computer and remove all network cables.
  2. Connect the network card of the computer with the LAN connection of your telephone exchange with a crossed Ethernet cable.
  3. Turn on the computer and log in with administrator privileges. If your computer is not automatically assigned an IP address via DHCP, reactivate DHCP and restart your computer. Find more help on microsoft.com or apple.com.
  4. Surf to http://192.168.1.200/.
  5. Enter as username admin and your password, click Login. Upon first use, enter 1000 as a password. For safety reasons, it is recommended to change the password.
  6. Some settings that we recommend you to change:
    • Click User names and assign a device to every user. Click PIN codes to secure these devices with a PIN code.
    • Click Common Address Book under Systems Settings. Select a block of addresses to add, modify or delete addresses and phone numbers.
    • Click Level of Access under Access Control to define different levels of access for each user.
    • Click User Programming under User Settings to select a user and change the language.
    • Click Trunk Access Codes under Trunk Settings to determine which phone lines are used for outgoing calls and which digit is used to open an external line, e.g. if you enter 0 in the field Trunk Access, users will need to use 0 to open an external line.

If you have changed the IP address or the subnet mask, or you want to change it, you need to connect an analogue phone to 1 of the 4 analogue ports of the Forum 3000. On this phone, enter the codes below:

  • To find the IP address: **01#
  • To change the IP address: If you want to change the IP address to 192.168.1.200, enter **01*192*168*1*200#.
  • To find the subnet mask: **02#
  • To change the subnet mask: If you want to change the subnet mask to 255.255.255.0, enter **02*255*255*255*0#.

For more information, consult the Help feature on the top right or the complete manual. Contact us to have the configuration changed remotely.

Configure the ringing assignment

Every external phone number can ring different internal devices, at different times of the day. To assign devices to telephone numbers, follow the steps below:

  1. Connect the network card of the computer with the LAN connection of your telephone exchange with a crossed Ethernet cable.
  2. Surf to http://192.168.1.200/ or to the IP address for access to your Forum communication system. If you don't know it, enter **01# on an analogue phone connected directly to the Forum 3000.
  3. Enter as username admin and your password, click Login. Upon first use, enter 1000 as a password.
  4. Click Ringing Assignment under External Numbers. To change the ringing assignment for analogue lines, click Analogue Ringing Assignment under PSTN Analogue Trunks.
  5. You will now see an overview of all your external numbers. In the field Day Ringing you can determine which device will ring when an external phone number is called. Multiple devices are separated by a comma, e.g. 9,14,15. Click Ringing Mode for more options.
  6. Click Save.
Programming codes

Are you using an analogue Maestro, Twist or a phone from a different brand? Download the manual for default devices PDF format.

Options

For the communication systems Forum 3000 options exist that are tailored to your business: Forum Voicemail, Forum Auto Attendant en Forum Voicemail to Email.

Options are only available with a license. Do you want to add an option to your communication system? Contact us for the changes.

Forum Voicemail

Download the Forum Voicemail manual PDF formator read the basic instructions.

Use Forum Voicemail on a system phone

To forward all calls to your voicemail, follow the steps below:

  1. From the idle display, simply press the Forward key.
  2. With the cursor pointing at the voicemail option, press Select.
  3. The third line will now indicate that a divert is active to your voicemail. You can specify the type of divert you would like to use by selecting the Divert All Calls, Divert No Answer or Divert On Busy options from the Call Diversion menu after pressing Menus. Once selected, choose Enabled to activate, Disabled to deactivate.

To listen to your messages, follow the steps below:

  1. Press the Message key.
  2. If asked, enter your PIN code. If you don't know your PIN code, ask your administrator to reset it to 0000.
  3. New messages are flagged. Read messages will still appear if not deleted. There are 4 options after selecting a message:
    • Play
    • Delete
    • Dial
    • Forward

To record an introductory message, follow the steps below:

  1. Press the Menus key.
  2. Scroll down to Mailbox Settings and press Select.
  3. If asked, enter your PIN code and press the Accept key. If you don't know your PIN code, ask your administrator to reset it to 0000.
  4. Scroll down to Setup Voice Mail and press Select.
  5. Scroll down to Record and press Select. Lift the handset when prompted, record your message and press Stop when finished.
  6. Press Accept to save your message.
Use Forum Voicemail on an analogue device

To listen to your messages on an analogue device, press *99. There are 4 options:

  1. New messages
  2. Saved messages
  3. Mail set up menu: here you can record an introductory message.
  4. Forwarding: here you can set a different type of divert to your voicemail (all calls, on no answer & on busy).
Forum Auto Attendant

Create menus or voicemail systems. Download the Forum Auto Attendant manual PDF format or read the basic instructions.

Configure Forum Auto Attendant

To configure Forum Auto Attendant, follow the steps below:

  1. Connect the network card of the computer with the LAN connection of your telephone exchange with a crossed Ethernet cable.
  2. Surf to http://192.168.1.200/ or to the IP address for access to your Forum communication system. If you don't know it, enter **01# on an analogue phone connected directly to the Forum 3000.
  3. Enter as username admin and your password, click Login. Upon first use, enter 1000 as a password.
  4. Click Auto-Attendant in the main menu.
  5. Click Enabled on top.
  6. You can now configure your messages and menus as follows:
    • Message: choose a name for your message.
    • Controls: record a message with the record button. You can also play or delete a message here.
    • Code: enter the number of this greeting as configured in the ringing assignment. To configure the ringing assignment, click Ringing Assignment under External Numbers. To change the ringing assignment for analogue lines, click Analogue Ringing Assignment under PSTN Analogue Trunks. By default the codes 700 to 799 are applied to messages, e.g. for the external number 8160000 the day ringing is set to 11,700 which will have device 11 ring before playing message 700.
    • Delay Timer: enter the number of seconds a device should ring before playing the message.
    • Ringing during message: Select this option if you want devices to ring before a message is played.
    • Digit Assignment: Click Digits to configure a menu with choices. You can program the 0 to 9, * and # keys. The following options are available:
      • Play another message.
      • Dial an internal number or group.
      • Internal transfer to a device by entering *(device number), e.g. *11.
      • Internal transfer to voicemail by entering #(device number), e.g. #11.
      • Direct transfer to voicemail.
      • Direct transfer to a fixed external phone number (through an external line).
Record messages on a system phone

To record a message on a system phone, follow the steps below:

  1. Press the Menus key.
  2. Scroll down to Auto-Attendant Setup and press Select.
  3. Select a message and press Record.
  4. Lift up the handset and record your message.
  5. Press Stop when the recording is complete.
  6. Press Accept.
Forum Voicemail to Email

Receive your voicemail message on your e-mail address. Download the Forum Voicemail to Email manual PDF format or read the basic instructions.

Configure a system e-mail account

To configure an e-mail account for the system, follow the steps below:

  1. Connect the network card of the computer with the LAN connection of your telephone exchange with a crossed Ethernet cable.
  2. Surf to http://192.168.1.200/ or to the IP address for access to your Forum communication system. If you don't know it, enter **01# on an analogue phone connected directly to the Forum 3000.
  3. Enter as username admin and your password, click Login. Upon first use, enter 1000 as a password.
  4. Click SMTP Configuration under IP Settings.
  5. Enter the following information:
    • Server Address: enter the IP address of your e-mail server, e.g. 192.168.1.240 for an internal mail server or relay.secure-mail.be for Cloud Exchange.
    • Server Port: enter the port used by your e-mail server, e.g. 25 for a non-secured connection (no SSL), 587 for Cloud Exchange.
    • System Email Address: enter the e-mail address the system will use to send e-mail, e.g. forum3000@proximus.be or username@domain.be.
    • Username: enter the username your e-mail provider has given you.
    • Password: enter the password your e-mail provider has given you.
    • Click Save. You have now configured an e-mail account for the system.
Configure e-mail accounts for users

To configure e-mail accounts for your users, follow the steps below:

  1. Connect the network card of the computer with the LAN connection of your telephone exchange with a crossed Ethernet cable.
  2. Surf to http://192.168.1.200/ or to the IP address for access to your Forum communication system. If you don't know it, enter **01# on an analogue phone connected directly to the Forum 3000.
  3. Enter as username admin and your password, click Login. Upon first use, enter 1000 as a password.
  4. Click E-mail addresses under IP Settings.
  5. For every device, add the e-mail address of the user in the field E-mail address. For analogue users of groups, click Analogue or Group.
  6. Click Save. You have now configured the e-mail accounts for your users. Users will receive voicemail messages automatically in their mailbox.

Software

Download software that lets you control your Forum communication system.

Forum Phone 3000 Labelset

Personalize and print labels for your Forum Phone 3000.

Download Forum Phone 3000 Labelset

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