Do you receive the error message "There is more than 1 MyProximus account...."? Then fill in your e-mail address instead of your mobile number (or your mobile number instead of your e-mail address).
If the problem persists, please contact us.
Are your e-mail address and mobile number not recognized?
Then the only solution is to register again.
Type in the security code and click Next.
You will immediately receive an e-mail or text message with your user name.
Click the link in the e-mail or type in the login and security code contained in the text message.
Next, choose your password (must contain at least 8 characters, including at least 4 letters and 1 numeral) and confirm.
You will be automatically logged in to MyProximus with your user name and new password.