If you open the MyProximus app, you will automatically see the usage, products, and options of your mobile number. You may be asked to log in or you can log in yourself. To do so, you need your user name (usually your e-mail address) and your password. Have you already signed up with MyProximus? In that case, proceed as follows:

1. Open the MyProximus app on your tablet or smartphone. If you are asked to log in, go to step 4.
2. Tap at the top left on the circle.
   If your picture or initials are displayed, then you are already registered for MyProximus. Go to step 6.
3. On the top, tap Account . Then tap Add account.
4. Enter your user name. This is usually your e-mail address. If you have a pack or fixed line and have already signed up with MyProximus, you can find your user name on your bill or payment statement.
5. Enter your password. This is made up of at least 8 characters. Please note that the data you enter is case-sensitive. Click on Sign in.
6. You're now fully logged in to the MyProximus app. You don't have to enter your username and password the next time you visit MyProximus.

If you want to order paying options or to exchange points for a gift, you have to be the administrator of an account.
You can also add another account.

Not able to log in? Check which situation applies to you and follow the steps of the solution proposed.

• Have you forgotten your user name?
  Request your user name.
• Have you forgotten your password?
  Choose a new password.
• Is your account blocked?
  If you've entered a wrong password 3 times, your access will be blocked for 15 minutes for security reasons.
• Do you get another error message?
  It could be that Proximus is temporarily experiencing a technical problem. Please try again later.

If you want, you can change your user name.

There are two ways of logging in to the MyProximus website:

• With itsme®, the digital identification app (not available for Windows Phone).
• With your user name (usually your e-mail address) and your password.

It is not possible any more to log in to MyProximus with your mobile number and an SMS code.

Click on your preferred method for more details:

Logging in with itsme

Have you registered with itsme and signed up with MyProximus? In that case, proceed as follows:

1. Go to MyProximus, preferably using your computer or tablet:
   * either via the MyProximus welcome page 
   * or via the Proximus website: on the top right, click on your name or the logo.
2. Click on Sign up in with itsme. An itsme® page will open.
3. Enter your mobile number and click on Send.
4. Open the itsme® app on your mobile and follow the instructions.
5. You’ll then be logged in to MyProximus on your computer or tablet. The first time you log in, MyProximus may ask you to enter your user name and password. After that, you will see an overview of your usage, products, etc.

If you want to order paying options, you have to be the administrator of an account.
If you don't use the MyProximus page for 30 minutes or you close your browser, you'll be logged out from MyProximus for security reasons.

Not able to log in? Check which situation applies to you and follow the steps of the solution proposed.

• itsme® doesn't recognize your mobile number?
  First register for itsme® with the mobile number of your SIM card. More information can be found on the support pages of itsme.be.
• Have you forgotten your itsme® code or changed your mobile or your SIM card?
  Block your account via the itsme.be website. Next, open the app and register again. More information can be found on the support pages of itsme.be.
• Your itsme® is blocked or you get an error message on the itsme app?
  Consult the support pages of itsme.be
•  Do you get an error message on MyProximus?
  Perhaps you don’t have a MyProximus account. Register first.
  You have a MyProximus account but still get an error message? It could be that Proximus is temporarily experiencing a technical problem. Please try again later.

Logging in with your user name and password

Have you already signed up with MyProximus? In that case, proceed as follows:

1. Go to MyProximus
   * either via the MyProximus welcome page 
   * or via the Proximus website: on the top right, click on your name or the logo.
2. Enter your user name. This is usually your e-mail address. If you have a pack or fixed line and have already signed up with MyProximus, you can find your user name on your bill or payment statement.
3. Enter your password. This is made up of at least 8 characters. Please note that the data you enter is case-sensitive.
   Tip: If you work on your own computer, you can check Keep me logged in. Then you don't have to enter your username and password the next time you visit MyProximus.
4. Click on Sign in.
5. You are now logged in to MyProximus: you will see an overview of your usage, products, etc.

If you want to order paying options, you have to be the administrator of an account.
If you don't use the MyProximus page for 30 minutes or you close your browser, you'll be logged out from MyProximus for security reasons.

Not able to log in? Check which situation applies to you and follow the steps of the solution proposed.

• Have you forgotten your user name?
  Log in with itsme or request your user name.
• Have you forgotten your password?
  Log in with itsme® or choose a new password for your user name.
• Is your account blocked?
  After 3 unsuccessful attempts (with your user name, mobile number, or a combination of the two) you have to wait 15 minutes. Log in with itsme or wait 15 minutes.
• Do you get another error message?
  It could be that Proximus is temporarily experiencing a technical problem. Please try again later.

If you want, you can change your user name.