How to download the MyProximus app?

Check with the MyProximus app all your usage, manage your products and bills and redeem your loyalty points.
Install the application for free on your smartphone or tablet:

  1. Check the settings menu of your device and go to your app store:

    Play Store (for Android devices, 4.4.2 or higher)

    App Store (for iPhone and iPad: iOS 9.0 or higher)

    Windows Store (for Windows Phone WP 7.5 or higher)

  2. Click the icon to download and install MyProximus. This will take a few minutes.
  3. Once the installation is complete, click the MyProximus icon which appears on your device.
  4. Read and accept the user conditions. Sometimes you'll be asked for your user name, e.g. when you surf on a tablet without a SIM card.

The MyProximus app is now ready for use:

  • You can instantly check your usage and products. If you are the administrator, you’ll see your payments, bills, payment statements and your loyalty program (depending on your profile: Premium Club, Bizz Club, or Play&Gold).
  • Do you not see your own name at the top left, but that of a colleague or relative? Then change your account details via the MyProximus website.
  • Want to check the usage of a family member or colleague? You can add an account to the app.

On Windows Phone, you can only monitor your own usage, make payments and redeem your own points. Adding an account is not possible.

Read our tips if you can't see all your usage.

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