Restore default settings of your Wi-Fi network

Restore your Wi-Fi network to default settings by resetting your modem. There are 2 ways to restore factory settings: the hard reset (via the reset button) and the soft reset (via the configuration menu).

The result is exactly the same in both cases: all parameters (e.g. the name and password of the Wi-Fi network) return to their original configuration.

B-box 3 / b-box 3V+

How to reset your b-box 3 / b-box 3V+?

There are 2 ways to reset your modem: the hard reset (via the reset button) and the soft reset (via the configuration menu). The result is the same in both cases.

​Hard reset: press the reset button

Reset your b-box modem No internet or no TV and the restart of the modem and decoder didn't help? Reset your modem.

1. There is a reset button on the back of the b-box 3 (between the blue DSL port and the black USB port). To be able to press it, you will need a pointed object, like a pen. Switch the modem on and keep this reset button pressed for about 20 seconds.
   
2. The LED indicators on the front of the modem will go out then light up again. This means your modem has been reset.
3. You can use your Internet connection as soon as the LED  is lit. Connect to the Wi-Fi network (if the LED  is lit) or connect your computer to the modem.

​Soft reset: reset your modem via the configuration menu.

1. Surf to your modem's configuration menu at http://192.168.1.1 with a recent Internet browser.
2. Enter the user name and password of your modem then click the Login button.
   For the user name, select User in the Username dropdown menu.
   For the password, type the one that you will find on a sticker on the back of the modem, next to the word User Password.
   
3. Click My Modem in the central part of the screen.
4. Go to the Maintenance tab and click the Reset button next to the words Factory Settings.
5. A warning is displayed. Click the OK button to confirm that you want to reset the modem.
6. The LED indicators on the front of the modem will go out then light up again. This means your modem has been reset.
7. You can use your Internet connection as soon as the LED  is lit. Connect to the Wi-Fi network (if the LED  is lit) or connect your computer to the modem.

We advise you then to optimize your Wi-Fi network with the Home Optimizer app. If you wish, you can also change the name and password of your Wi-Fi network.

B-box 2

How to reset your b-box 2?

There are 2 ways to reset your modem: the hard reset (via the reset button) and the soft reset (via the configuration menu). The result is the same in both cases.

​Hard reset: press the reset button

1. There is a reset button on the back of the b-box 2 (between the blue DSL port and the yellow LAN port). To be able to press it, you will need a pointed object, like a pen. Switch the modem on and keep this reset button pressed for about 20 seconds.
   
2. When the LED indicators  and  on the front of the modem go out, you can release the reset button. Your modem is now reset.
3. You can use your Internet connection as soon as the LED  is lit. Connect to the Wi-Fi network (if the LED  is lit) or connect your computer to the modem.

​Soft reset: reset your modem via the configuration menu.

1. Surf to your modem's configuration menu at http://192.168.1.1 with a recent Internet browser.
2. Type the serial number of your modem. You will find it on a sticker on the back of the modem, next to the word S/N. Click then the OK button.
   
3. In the left column, click Advanced Settings then Maintenance.
4. Click the button Restore to factory default configuration.
   
5. A warning is displayed. Click the OK button to confirm that you want to reset the modem.
   
6. Wait for a minute. As soon as the modem has been reset, you will arrive on the page Quickstart. Your modem is now reset.
   
7. You can use your Internet connection as soon as the LED  is lit. Connect to the Wi-Fi network (if the LED  is lit) or connect your computer to the modem.