Create a new user in Cloud Exchange

Cloud Exchanged will be discontinued on 31/12/2020

In order to continue receiving e-mails sent to your domain name, transfer Cloud Exchange to Proximus Mail.

Want to create a new user in Cloud Exchange? You can only add new users if you are an administrator.

  1. Log in to Cloud Exchange with your administrator login and password. 
    Log in to Cloud Exchange
  2. Click Add User. Add user + icon
  3. Fill in the fields as described below.
    General information & access control
    • Username: choose a username and select a domain name in the drop-down menu.
    • First name: fill in a first name.
    • Middle name: fill in a middle name (if applicable).
    • Last name: fill in a last name.
    • Auto generate password: checkmark this box if you want to generate a password automatically.
    • Password: choose a password.
    • Confirm password: fill in the chosen password again.
    • Organization administrator privileges: checkmark this box if you want to appoint this user as an administrator.
    • Control panel access enabled: checkmark this box.
    • Account expires: checkmark this box if you want to set an expiry date for this user account.
  4. Click Next.
  5. At the top, checkmark the Hosted Exchange 2010 box.
    Hosted exchange 2010 box
  6. Checkmark the Hosted Exchange 2010 box again and press the Blue down arrow button  button.
    Hosted exchange 2010 box
  7. Fill in the fields as described below.
    • Type of mailbox: choose a type of mailbox: user, room or equipment.
    • Disk space: leave this field unchanged.
    • Disk space threshold: leave this field unchanged.
    • Select:choose the desired mailbox template:
      • Cloud Exchange Start (= a POP3 or IMAP mailbox of 1 GB)
      • Cloud Exchange Comfort (= a Cloud Exchange mailbox of 25 GB)
      • Cloud Exchange Maxi (= a Cloud Exchange mailbox of 25 GB + Archiving)
      • Cloud Exchange Intense (= a Cloud Exchange mailbox of 25 GB + Archiving + Outlook license)
    • Archive options: leave this field unchanged.
    • Archive disk space limit: leave this field unchanged.
    • Show this user in address book: checkmark this box to show the user in the contacts list.
    • Automate calendar processing: select None.
    • Delete attachments: leave this box unselected.
    • Delete comments: leave this box unselected.
    • Delete subject: leave this box unselected.
    • Add organizer to subject: leave this box unselected.
  8. Click Finish.

The new user has now been created.