Password of your mailbox

Have you forgotten the password of your mailbox? Log in to MyProximus to set up a new password. If you are using your mailbox for the first time, you can activate your mailbox with the temporary password found on your activation letter.

If you cannot connect to MyProximus because you are not a customer, contact our customer service.

  1. Log in to MyProximus to view your products. Forgotten your MyProximus login or password?

    View your products
  2. Click Proximus Mail.
  3. Select the appropriate mailbox in the drop-down menu on the left. You can't find your mailbox? If your mailbox is not created yet, create a mailbox or create an alias first. (What is the difference between a mailbox and an alias?)
    Choose a mailbox from the drop-down menu.
  4. Fill out the fields:
    • Enter a new password that is between 8 and 15 characters long, contain at least 1 number and 1 capital letter, special characters are allowed.
    • Repeat the password in the Re-enter new password field.
      Choose a new password and confirm it.
  5. Click Change. If your new password was successfully registered, you will see a confirmation message.

This change will be applied automatically to all the e-mail addresses linked to this mailbox. From now on, you must use this password to set up your e-mail on your gsm, tablet or computer.

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