Are you unable to surf on a Smart Wi-Fi or Wi-Fi Hotspot or do you have a poor-quality connection? Or conversely, do you remain connected for too long? Please find below the most common causes and the way to solve these problems.
Are you unable to connect to a Smart Wi-Fi or Wi-Fi Hotspot? First make sure that you have activated your Wi-Fi function and that you are connected to the right network.
In case of a poor-quality or dropped connection, try the following tips.
Does you device at home connect to Smart Wi-Fi instead of your home network? This has very little negative impact on your surfing experience: both networks are nearly equally fast. So you don't have to do anything.
Are you no longer able to operate devices that are in your home network (such as media servers, printers, a SwipeBox, etc.)? In that case, first select your home network manually on your mobile, tablet or computer. (How to connect to a Wi-Fi network?)