The phone of the deceased may contain lots of personal memories. You may want to keep these before you cancel the number or subscription.
- You can obtain the personal voicemail greeting of the deceased. For this, call us (select option 4 and then 4 again) before you cancel the contract. Make sure you have the mobile number of the deceased at hand. You will receive the greeting as an audio file by e-mail, after about 7 business days.
- You can also take over the mobile number of the deceased, or keep it for some time (with a subscription or as a Pay&Go number). This way, you can answer any incoming calls or texts, and keep any messages which are in the phone.
- You can keep the e-mail address of the deceased. If the e-mails arrived on a Proximus Mail address, this mailbox will remain active for 18 months after it has been canceled, with the existing user name and password.
- You can keep the photos taken by the deceased. If these photos were stored in Proximus Cloud, you can either view them with the existing user name and password, or download them. If the photos were saved to the mobile phone, consult the manual of the device.
For specific situations, the following tips may be useful.
- Did the deceased collect Premium or Bizz Club points? If you wish to cancel or transfer all the products (mobile phone, Internet, TV), then you can redeem or give away the points within 30 days of the cancellation or transfer (provided you have access to the MyProximus of the deceased).
- Did the deceased use their mobile phone to log in to certain websites? Don't forget to adapt their mobile number and/or e-mail for MyProximus, WhatsApp, Facebook, Google, etc. so that their personal data remain private.