How to cancel your Internet, TV or fixed line?

It depends on the type of product you wish to cancel: residential or non-residential.

Always indicate a precise date of termination and, before terminating the subscription, in some cases it is possible that you will need to pay an early termination penalty. 

​You have a residential product

There are several ways to terminate your Internet, TV and fixed line subscription:

• Via Easy Switch :
  • Contact your new operator.
  • Provide your Easy Switch identifier and customer number to your new operator. Your Easy Switch identifier and your customer number are on your bill or on MyProximus.
  • Your new operator will get in touch with you to terminate your products.
• Online: Cancel your subscription online.
• By phone: Contact our helpdesk.
• By mail: Proximus - boulevard du Roi Albert II, 27, B-1030 Bruxelles.

To cancel the subscription of someone who has passed away, please go to a Proximus point-of-sale. Remember to take a death certificate with you.

​You have a non-residential product

If you want to terminate a non-residential subscription, please send us written confirmation:

• by e-mail.
• by fax to the toll-free number 0800 22 801.
• by mail: Proximus - boulevard du Roi Albert II, 27, B-1030 Bruxelles.