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Reset your decoder

Having a problem with your television or decoder? We suggest:

  1. Reboot your modem and decoder,
  2. If you use a PLC or Wi-Fi Bridge, also check that the indicator lights of your PLC or Wi-Fi Bridge are not red.

If no other solution is possible, we suggest that you reset your decoder. Reset your decoder will have no effect on your recordings.


V6 decoder

Décodeur V5 compact
Réinitialiser votre décodeur V6 Votre décodeur V6 est bloqué ? Le redémarrage du modem et du décodeur n'ont pas amélioré la situation ? Vos CPL, Wi-Fi Extender ou Wi-Fi Bridge fonctionnent correctement ? Dans ce cas, nous vous conseillons de réinitialiser votre décodeur. Suivez nos explications.
  1. Press the On/Off switch located on the back of your decoder to turn it off.  
  2. Press the Reset button located on the back of your decoder using a pointed object such as a toothpick, the tip of a pen or a paper clip.  
  3. While pressing the Reset button, press the On/Off switch again to put it in the I position.
  4. Release the Reset button when the update screen appears on your TV or after 15 seconds.
  5. Wait for about 30 minutes. Your decoder will be completely reset.
    The remote control doesn't work. What to do?

    You must turn off the radio frequencies and reconfigure.

V5 compact decoder

Décodeur V5 compact
Réinitialiser votre décodeur V5 compact Votre décodeur V5 compact est bloqué ? Vous avez redémarré votre modem et votre décodeur mais cela n'a rien arrangé ? Dans ce cas, nous vous conseillons de réinitialiser votre décodeur V5 compact. Suivez nos explications.
  1. Press the On/Off switch located on the back of your decoder to turn it off.
    Bouton on/off décodeur V5 compact
  2. Press the Reset button located on the back of your decoder using a pointed object such as a toothpick, the tip of a pen or a paper clip.
    Bouton de redémarrage du décodeur V5 compact.
  3. While pressing the Reset button, press the On/Off switch again to put it in the I position.
  4. Release the Reset button when the update screen appears on your TV or after 15 seconds.
  5. Wait for about 30 minutes. Your decoder will be completely reset.
    The remote control doesn't work. What to do?

    You must turn off the radio frequencies and reconfigure.


V5 decoder

Décodeur V5
Réinitialiser votre décodeur V5 Votre décodeur V5 est bloqué ? Vous avez redémarré votre modem et votre décodeur mais cela n'a rien arrangé ? Dans ce cas, nous vous conseillons de réinitialiser votre décodeur V5. Suivez nos explications.
  1. Press the On/Off switch located on the back of your decoder to put it in the 0 position. Wait 4 seconds.
    Bouton on/off du décodeur V5
  2. Simultaneously keep the ^ and TV buttons on the front of your decoder pressed down.
    Bouton de redémarrage du décodeur V5
  3. Press the On/Off switch again on the back of your decoder while keeping the ^ and tv buttons on the front of your decoder pressed down.
  4. Keep pressing the ^ and tv buttons pressed down until Waking UP + appears on the decoder screen. You can then release the buttons.
  5. If the message Hello DRA/Start DRA appears, this means the reset is proceeding correctly. If not, restart the reset procedure again.
  6. Wait for about 30 minutes. Your decoder will be completely reset.

V4 decoder

décodeur V4

If you have a V4 decoder, restart your devices if you haven't already done so. We do not recommend resetting this decoder.

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