Change your subscription or Pay&Go card

You can easily switch to another rate plan free of charge if you already have a Pay&Go card, subscription or Full Control (What is Full Control?).

Want to know the rates of your current plan? Consult your rates. To know the name of your current Pay&Go rate plan, type #122# and press the call button.

Switch to a Pay&Go card

• If you already have a Pay&Go card, you can call the toll-free number 1911. You are allowed to change up to three times per year; as from the fourth time, you will pay € 6,20 per change.
• If you have a subscription or Full Control, you can contact our customer service to transfer to a Pay&Go card. Is your mobile number part of a Pack? In that case, please visit one of our shops.

Switch to a subscription or Full Control

• If you have a Pay&Go card, you can choose and order a subscription. If you still have calling credit left on your Pay&Go card, this will be, except for promo credit, automatically deducted from your first bill.
• If you have a recent subscription or Full Control, you can switch to another subscription or Full Control in MyProximus. Is it not possible in MyProximus? Please visit one of our shops.

Note: Did you choose a mobile phone when you took out a subscription? Usually, you can change your rate plan afterwards, but you can't change your DataPhone option.