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Set up call forwarding via the Call Connect Web Portal

Want to set up call forwarding via the Call Connect Web Portal? As an administrator, you can forward calls you receive on one or several devices. As a user, you can only forward calls you receive on your own device.

Forwarding calls received on one device

Are you an administrator?
  1. Log in to the Call Connect Web Portal with your username and password.
  2. On the left, select the Users section.
  3. Choose the user whose incoming calls you want to forward, and click
  4. At the top, select the Settings tab.
  5. In the section 'Call forwarding always', checkmark the Active box and fill in the number you want to forward the calls to.
  6. Click Confirm.
Are you a user?
  1. Log in to the Call Connect Web Portal with your username and password.
  2. On the left, select the Settings section.
  3. In the section 'Call forwarding always', checkmark the Active box and fill in the number you want to forward the calls to.
  4. Click Confirm.

Forwarding calls received on several devices

Are you an administrator?
  1. Log in to the Call Connect Web Portal with your username and password.
  2. On the left, select the Hunt groups section.
  3. Choose the group whose incoming calls you want to forward, and click
  4. At the top, select the Settings tab.
  5. At the bottom, checkmark the box "No answer, forward to:"
  6. Change the seconds to 5 and fill in the number you want to forward the calls to.
  7. Click Confirm.
Are you a user?

Only as an administrator, you can forward calls you receive on several devices.

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