Use the Call Connect app on your mobile

1. Open the Call Connect app.
2. Tap on to call a contact or on to dial an internal or external number. Don't see your contacts? Tap on Directory and choose Local Address Book.
3. Choose a contact or enter a number and tap on . To call the last number dialed, press directly.

1. Tap on to answer the first call in the standard app of Android.
2. Tap on to toggle between applications and tap on the Call Connect app. The Call Connect app will take over the call.
3. Answer the second call via the Call Connect app.
4. To toggle between the two calls, tap on Swap.

1. Open the Call Connect app.
2. Tap on to dial a number.
3. Type *11 and tap on .

To start a group convensation, the option Call Control must be activated:

1. Open the Call Connect app.
2. Tap and choose Call Settings.
3. Tap BroadWorks Anywhere.
4. Tap on your mobile number.
5. Checkmark the option Call Control.

To then start the group call:

1. Tap to call a first contact or on to dial a first internal or external number. Don't see your contacts? Tap on Directory and choose Local Address Book.
2. Choose a contact or enter a number and tap on . 
3. While on the line with the first correspondent, tap to switch between applications and tap the Call Connect app.
4. Tap to call a second contact or on to dial a second internal or external number.
5. Tap on .  Your first call will now be put on hold.
6. While on the line with the second correspondent, tap to switch between applications and tap the Call Connect app.
7. Tap Merge calls.

You are now on the line with both correspondents.

1. Open the Call Connect app.
2. Tap on to go through your call history. To filter your history by missed calls, click Missed.
3. Tap on the missed call and then on to call back your contact.

1. While on a call, press Transfer.
2. Tap on to choose a contact or on to dial an internal or external number. Don't see your contacts? Tap on Directory and choose Local Address Book.
3. You can first call the person to whom you wish to transfer the call or forward the call directly by tapping on Transfer to. If you have called the person first, tap on Transfer to forward the call.

1. Tap on Hold while you are on a call.
2. Tap on Hold to continue with the call.

You can forward all your calls automatically to a number or only forward calls if there is no answer or the line is busy.

Forward calls without your mobile ringing

This call forwarding always has priority over other types of call forwarding. You can activate this call forwarding either via the app or a short-code.

Via the app:

1. Open the Call Connect app.
2. Tap on and choose Call Settings.
3. Tap on Always forward.
4. Enter the telephone number to where you want your calls to be forwarded.
5. Checkmark Enable and tap on OK. To deactivate the call forwarding later, uncheck Enable.

Via a short code:

1. Open the Call Connect app.
2. Tap on to dial a number.
3. Type *21*telephone number#, replacing the telephone number with the number to where you want your calls forwarded, and press . To deactivate the call forwarding later, key in #21# , without any telephone number.
4. You will receive a call to confirm that the call forwarding has been activated or deactivated.

Forward calls on No Answer

1. Open the Call Connect app.
2. Tap on to dial a number.
3. Type *61*telephone number#, replacing the telephone number with the number to where you want your calls forwarded, and press . To deactivate the call forwarding later, key in #61# , without any telephone number.
4. You will receive a call to confirm that the call forwarding has been activated or deactivated.

Forward calls on Busy

1. Open the Call Connect app.
2. Tap on to dial a number.
3. Type *67*telephone number#, replacing the telephone number with the number to where you want your calls forwarded, and press . To deactivate the call forwarding later, key in #67# , without any telephone number.
4. You will receive a call to confirm that the call forwarding has been activated or deactivated.

If you do not wish to receive any calls, you can activate "Do Not Disturb". The caller will hear a busy tone or the call will be forwarded to your voicemail depending on your settings.

1. Open the Call Connect app.
2. Tap on and choose Call Settings.
3. Tap on Do Not Disturb.
4. Checkmark Enable and tap on OK. To deactivate Do Not Disturb, uncheck Enable.

1. Open the Call Connect app.
2. Tap on to call a contact or on to dial an internal or external number. Don't see your contacts? Tap on Directory and choose iPhone Contacts.
3. Choose a contact or enter a number and tap on . To call the last number dialed, press directly.

1. Tap on to answer the first call in the standard app of iOS.
2. Tap on the home button of your iPhone or iPad to toggle between applications and tap on the Call Connect app. The Call Connect app will take over the call.
3. Tap Accept to answer the second call via the Call Connect app.
4. To toggle between the two calls, tap on Swap.

1. Open the Call Connect app.
2. Tap on to dial a number.
3. Type *11 and tap on .

To start a group convensation, the option Call Control must be activated:

1. Open the Call Connect app.
2. Tap and choose Call Settings.
3. Tap BroadWorks Anywhere.
4. Tap on your mobile number.
5. Unlock the option Call Control.

To then start the group call:

1. Tap to call a first contact or on to dial a first internal or external number. Don't see your contacts? Tap on Directory and choose iPhone Contacts.
2. Choose a contact or enter a number and tap on .
3. While on the line with the first correspondent, tap on the home button of your iPhone or iPad to switch between applications and tap the Call Connect app.
4. Tap on Conference.
5. Tap to call a second contact or on to dial a second internal or external number.
6. Tap on . Your first call will now be put on hold.
7. While on the line with the second correspondent, tap the home button of your iPhone or iPad to switch between applications and tap the Call Connect app.
8. Tap Merge calls.

You are now on the line with both correspondents.

1. Open the Call Connect app.
2. Tap on to go through your call history. To filter your history by missed calls, click Missed.
3. Tap on the missed call and then on to call back your contact.

1. While on a call, press Transfer.
2. Tap on to choose a contact or on to dial an internal or external number. Don't see your contacts? Tap on Directory and choose iPhone Contacts.
3. You can first call the person to whom you wish to transfer the call or forward the call directly by tapping on Transfer to. If you have called the person first, tap on Transfer to forward the call.

1. Tap on Hold while you are on a call.
2. Tap on Hold to continue with the call.

You can forward all your calls automatically to a number or only forward calls if there is no answer or the line is busy.

Forward calls without your mobile ringing

This call forwarding always has priority over other types of call forwarding. You can activate this call forwarding either via the app or a short-code.

Via the app:

1. Open the Call Connect app.
2. Tap on and choose Call Settings.
3. Tap on Always under Call Forwarding.
4. Tap Forward to # and enter the telephone number to where you want your calls to be forwarded.
5. Checkmark Active and tap on Save. To deactivate the call forwarding later, uncheck Active.

Via a short code:

1. Open the Call Connect app.
2. Tap on to dial a number.
3. Type *21*telephone number#, replacing the telephone number with the number to where you want your calls forwarded, and press . To deactivate the call forwarding later, key in #21# , without any telephone number.
4. You will receive a call to confirm that the call forwarding has been activated or deactivated.

Forward calls on No Answer

1. Open the Call Connect app.
2. Tap on to dial a number.
3. Type *61*telephone number#, replacing the telephone number with the number to where you want your calls forwarded, and press . To deactivate the call forwarding later, key in #61# , without any telephone number.
4. You will receive a call to confirm that the call forwarding has been activated or deactivated.

Forward calls on Busy

1. Open the Call Connect app.
2. Tap on to dial a number.
3. Type *67*telephone number#, replacing the telephone number with the number to where you want your calls forwarded, and press . To deactivate the call forwarding later, key in #67# , without any telephone number.
4. You will receive a call to confirm that the call forwarding has been activated or deactivated.

If you do not wish to receive any calls, you can activate "Do Not Disturb". The caller will hear a busy tone or the call will be forwarded to your voicemail depending on your settings.

1. Open the Call Connect app.
2. Tap on and choose Call Settings.
3. Tap on Do Not Disturb.
4. Checkmark Active and tap on Save. To deactivate Do Not Disturb, uncheck Active.