Use the Webex app for Call Connect

Follow the steps below to use or configure the main features of the Webex app for Call Connect on any device.

Webex Webex, the new Call Connect app

Call

Learn how to:
  • Change your audio settings
  • Change your video settings
  • Turn off your vidieo for all incoming calls

Set up calling preferences Opens a new window

Learn how to:
  • Make audio and video calls 
  • Answer a call
  • Call someone in your organization

Call people Opens a new window

Don't use native call settings in the Webex App. Proximus implemented dedicated advanced calls settings within the Webex App to allow automatic synchronisation  with the Call Connect Portal.
To go to this section, follow these steps:
  1. Tap your initials on the top left side of the screen.
  2. Tap Settings
  3. Tap Calling
  4. Tap Advanced call settings

Now you can learn how to:

  • Do not disturb : This activates automatic call forwarding to your voice mail, if it's activated. If voice mail isn't activated, your caller will hear a busy tone. To turn this option on or off in the Webex App. Your choice is automatically saved.
  • Call Forwarding : There are different types of Call Forwarding:
    • Always Forwarding: all your calls are forwarded to a specified number. This call forwarding always has priority over other call forwarding you have set.
    • No Answer Forwarding: when you don't pick up, your calls are forwarded to a specified number. You can choose the number of rings before a call is forwarded.
    • Busy Forwarding: when your line is busy, your calls are forwarded to a specified number.
    In each of the above cases, you can also choose to forward your calls to your voicemail. If you forward calls to your voicemail, you cannot forward them to a specific number at the same time.
    To turn any of these options on or off in the Webex App:
    1. Choose the desired option.
    2. Enter the phone number to which you want to forward your calls (e.g. 012123456). If you want to forward calls to your voicemail, do not enter a number. Your choice is automatically saved.
  • Simultaneous ringing : Selective Simultaneous Ring ensures that certain phones ring at the same time. You can choose which phone numbers this applies to. If you don't want your employees' phones to start ringing when they're on a call, check Do not ring if on call.
  • Sequential ringing : Selective Sequential Ring ensures that phones ring in a specific order. You can draw up a list with your own order.
  • Remote office : This service allows you to link any number, even if not hosted on our network and all the calls will be forwarded to this destination. Enter a number first. Then To turn this option on or off in the Webex App: 
    Check or uncheck Active to turn the option on or off.
  • Call waiting : This allows you to take a second call while you're on the line with another caller. 
    To turn this option on or off in the Webex App: Check or uncheck Active to turn the option on or off.
  • Block my caller ID : This hides your phone number when you call someone (secret number). 
    To turn this option on or off in the Webex App: Check or uncheck Active to turn the option on or off.

Message

With Webex Messaging, connect in real-time or any other time with advanced features for group messaging, file-sharing, whiteboarding, and more.

Learn how to:

  • Read a message
  • Send a message
  • Get back to your drafts
  • Forward messages
  • Get everyone's attention in a space
  • Quotes and threads
  • Format messages
  • Add fun to your messages with emojis
  • Delete messages and files

Send message Opens a new window

Learn how to:

  • Find people, spaces, messages, files and devices
  • Filter your @ mentions
  • Filter important messages
  • Get to your favourite spaces more quickly
  • Filter your spaces and content
  • Get back to your drafts
  • Hide less important spaces
  • Follows conversations more easily with threads

Organize your messages Opens a new window

Learn how to:

  • Share Animated GIFs
  • Share Files with Others
  • Share Your Screen While Messaging
  • Share Files from Microsoft OneDrive or SharePoint Online
  • Share Files from Box
  • Create a Whiteboard in a Space

Share your content Opens a new window


Meet

With Webex Meeting, stay connected with video conferencing that’s engaging, intelligent, and inclusive.

Learn how to:
  • Change your audio settings
  • Change your video settings
  • Turn off notifications for incoming calls

Set up your meeting preferences Opens a new window

Learn how to:
  • Join a Webex Meeting
  • Join a meeting from your Webex site
  • Register for a Webex Meeting or Event
  • Use a virtual background in the Webex Meetings suite

Join meetings Opens a new window

Learn how to:
  • Mute or unmute other people in a meeting
  • Use a virtual or blurred background in calls and meetings

Connect to audio and video Opens a new window

Learn how to:
  • Share your screen or application in a meeting

Share content Opens a new window


Integrate Webex app to Microsoft Outlook

Improve the collaboration with your contacts by connecting your Microsoft Outlook account to the Webex application.

If you use a free Webex account, you can enable the integration in the settings if you are the administrator of your computer. If you use a paid Webex account (Webex for Call Connect, included in your Call Connect license), your administrator must enable the integration for you.

  • View the presence status of your contacts
  • Call your contacts
  • Send your contacts an instant message
  • Shedule and join a Webex meeting

Webex integration to Microsoft Outlook Opens a new window

Connect your user's Webex App status to Outlook Opens a new window