×
×

Use the Call Connect app on your mobile

Don't have the app yet? Install the Call Connect app. You can also download the user manual in DutchPDF format or in FrenchPDF format which explains what all the different functions in the app do.

Follow the steps below to use or configure the main features in the Call Connect app on your Android or iOS phone.


Android

Call using your Call Connect number

Choose Call Through or Call Back in the app, otherwise you call using your mobile number.

  • Call Through: You call our server and our server calls the desired number. The call to our server is deducted from your mobile bundle and the call to the desired number from your Call Connect bundle. You have Bizz Mobile? Then the call to our server is included in your unlimited credit (except when abroad).
  • Call Back: Our server calls you and then calls the desired number. Both calls are deducted from your Call Connect bundle.
Make or answer calls
Call an internal or external number
Comment passer un appel ? Comment passer un appel ?
  1. Open the Call Connect app.
  2. Tap on Contact icon to call a contact or on Number icon to dial an internal or external number. Don't see your contacts? Tap on Directory and choose Local Address Book.
  3. Choose a contact or enter a number and tap on Call key. To call the last number dialed, press Call key directly.

Please note: If you have not configured the Call Connect app, your mobile will use the standard app to make calls and your contact will see your mobile number.

To make calls from your Call Connect number:

  1. Tap on Menu-icoon (links bovenaan) and choose Call Settings.
  2. Tap on Dialing Service and choose Call Through or Call Back.
  3. Tap on OK.

Your Call Connect number will now be displayed each time.

Answer a first and second call
Comment prendre un premier et un second appel sur Android ? Comment prendre un premier et un second appel sur Android ?
  1. Tap on Default call key on Android devices to answer the first call in the standard app of Android.
  2. Tap on Square menu key on Android devices to toggle between applications and tap on the Call Connect app. The Call Connect app will take over the call.
  3. Answer the second call via the Call Connect app.
  4. To toggle between the two calls, tap on Swap.
Accept a call to your fixed phone on your mobile
Comment effectuer un Call Pickup depuis votre poste fixe ? Comment effectuer un Call Pickup depuis votre poste fixe ?
  1. Open the Call Connect app.
  2. Tap on Number icon to dial a number.
  3. Type *11 and tap on Call key.
  4. If prompted, tap on Call Through or Call Back.
Start a group call (conference)

To start a group convensation, the option Call Control must be activated:

  1. Open the Call Connect app.
  2. Tap Menu icon (top left) and choose Call Settings.
  3. Tap BroadWorks Anywhere.
  4. Tap on your mobile number.
  5. Checkmark the option Call Control.

To then start the group call:

  1. Tap Contact icon to call a first contact or on Number icon to dial a first internal or external number. Don't see your contacts? Tap on Directory and choose Local Address Book.
  2. Choose a contact or enter a number and tap on Call key. If prompted, tap on Call Through or Call Back.
  3. While on the line with the first correspondent, tap Square menu key on Android devices to switch between applications and tap the Call Connect app.
  4. Tap Contact icon to call a second contact or on Number icon to dial a second internal or external number.
  5. Tap on Call key. If prompted, tap on Call Through or Call Back. Your first call will now be put on hold.
  6. While on the line with the second correspondent, tap Square menu key on Android devices to switch between applications and tap the Call Connect app.
  7. Tap Merge calls.

You are now on the line with both correspondents.

Call back after a missed call
Comment parcourir votre historique d’appels Android ? Comment parcourir votre historique d’appels Android ?
  1. Open the Call Connect app.
  2. Tap on clock icon to go through your call history. To filter your history by missed calls, click Missed.
  3. Tap on the missed call and then on Call key to call back your contact.
  4. If prompted, tap on Call Through or Call Back.
Forward or hold during a call
Forward a call
Comment transférer un appel ? Comment transférer un appel ?
  1. While on a call, press Transfer.
  2. Tap on Contact icon to choose a contact or on Number icon to dial an internal or external number. Don't see your contacts? Tap on Directory and choose Local Address Book.
  3. You can first call the person to whom you wish to transfer the call or forward the call directly by tapping on Transfer to. If you have called the person first, tap on Transfer to forward the call.
Put a call on hold
Comment mettre un appel en attente sur Android ? Comment mettre un appel en attente sur Android ?
  1. Tap on Hold while you are on a call.
  2. Tap onHold to continue with the call.
Forward or refuse calls automatically
Forward calls automatically
Comment activer une déviation d’appel sur Android ? Comment activer une déviation d’appel sur Android ?

You can forward all your calls automatically to a number or only forward calls if there is no answer or the line is busy.

Forward calls without your mobile ringing

This call forwarding always has priority over other types of call forwarding. You can activate this call forwarding either via the app or a short-code.

Via the app
  1. Open the Call Connect app.
  2. Tap on Menu icon (top left) and choose Call Settings.
  3. Tap on Always forward.
  4. Enter the telephone number to where you want your calls to be forwarded.
  5. Checkmark Enable and tap on OK. To deactivate the call forwarding later, uncheck Enable.
Via a short code
  1. Open the Call Connect app.
  2. Tap on Number icon to dial a number.
  3. Type *21*telephone number#, replacing the telephone number with the number to where you want your calls forwarded, and press Call key. To deactivate the call forwarding later, key in #21# , without any telephone number.
  4. If prompted, tap on Call Through or Call Back.
  5. You will receive a call to confirm that the call forwarding has been activated or deactivated.
Forward calls on No Answer
  1. Open the Call Connect app.
  2. Tap on Number icon to dial a number.
  3. Type *61*telephone number#, replacing the telephone number with the number to where you want your calls forwarded, and press Call key. To deactivate the call forwarding later, key in #61# , without any telephone number.
  4. If prompted, tap on Call Through or Call Back.
  5. You will receive a call to confirm that the call forwarding has been activated or deactivated.
Forward calls on Busy
  1. Open the Call Connect app.
  2. Tap on Number icon to dial a number.
  3. Type *67*telephone number#, replacing the telephone number with the number to where you want your calls forwarded, and press Call key. To deactivate the call forwarding later, key in #67# , without any telephone number.
  4. If prompted, tap on Call Through or Call Back.
  5. You will receive a call to confirm that the call forwarding has been activated or deactivated.
Activate "Do Not Disturb"
Comment activer la fonction « Ne pas déranger’ ? Comment activer la fonction « Ne pas déranger’ ?

If you do not wish to receive any calls, you can activate "Do Not Disturb". The caller will hear a busy tone or the call will be forwarded to your voicemail depending on your settings.

  1. Open the Call Connect app.
  2. Tap on Menu icon (top left) and choose Call Settings.
  3. Tap on Do Not Disturb.
  4. Checkmark Enable and tap on OK. To deactivate Do Not Disturb, uncheck Enable.

iOS (iPhone or iPad)

iOs
Call using your Call Connect number

Choose Call Through or Call Back in the app, otherwise you call using your mobile number.

  • Call Through: You call our server and our server calls the desired number. The call to our server is deducted from your mobile bundle and the call to the desired number from your Call Connect bundle. You have Bizz Mobile? Then the call to our server is included in your unlimited credit (except when abroad).
  • Call Back: Our server calls you and then calls the desired number. Both calls are deducted from your Call Connect bundle.
Make or answer calls
Call an internal or external number
Comment passer un appel ? Comment passer un appel ?
  1. Open the Call Connect app.
  2. Tap on Contact icon to call a contact or on Number icon to dial an internal or external number. Don't see your contacts? Tap on Directory and choose Local Address Book.
  3. Choose a contact or enter a number and tap on Call key. To call the last number dialed, press Call key directly.

Please note: If you have not configured the Call Connect app, your mobile will use the standard app to make calls and your contact will see your mobile number.

To make calls from your Call Connect number:

  1. Tap on Menu-icoon (links bovenaan) and choose Call Settings.
  2. Tap on Dialing Service and choose Call Through or Call Back.
  3. Tap on OK.

Your Call Connect number will now be displayed each time.

Answer a first and second call
Comment prendre un premier et un second appel sur iPhone ? Comment prendre un premier et un second appel sur iPhone ?
  1. Tap on Default call key on iOS devices to answer the first call in the standard app of iOS.
  2. Tap on the home button of your iPhone or iPad to toggle between applications and tap on the Call Connect app. The Call Connect app will take over the call.
  3. Tap Accept to answer the second call via the Call Connect app.
  4. To toggle between the two calls, tap on Swap.
Accept a call to your fixed phone on your mobile
Comment effectuer un Call Pickup depuis votre poste fixe ? Comment effectuer un Call Pickup depuis votre poste fixe ?
  1. Open the Call Connect app.
  2. Tap on Number icon to dial a number.
  3. Type *11 and tap on Call key.
  4. If prompted, tap on Call Through or Call Back.
Start a group call (conference)

To start a group convensation, the option Call Control must be activated:

  1. Open the Call Connect app.
  2. Tap Menu icon (top left) and choose Call Settings.
  3. Tap BroadWorks Anywhere.
  4. Tap on your mobile number.
  5. Unlock the option Call Control.

To then start the group call:

  1. Tap Contact icon to call a first contact or on Number icon to dial a first internal or external number. Don't see your contacts? Tap on Directory and choose Local Address Book.
  2. Choose a contact or enter a number and tap on Call key. If prompted, tap on Call Through or Call Back.
  3. While on the line with the first correspondent, tap on the home button of your iPhone or iPad to switch between applications and tap the Call Connect app.
  4. Tap on Conference.
  5. Tap Contact icon to call a second contact or on Number icon to dial a second internal or external number.
  6. Tap on Call key. If prompted, tap on Call Through or Call Back. Your first call will now be put on hold.
  7. While on the line with the second correspondent, tap the home button of your iPhone or iPad to switch between applications and tap the Call Connect app.
  8. Tap Merge calls.

You are now on the line with both correspondents.

Call back after a missed call
Comment parcourir votre historique d’appels iPhone ? Comment parcourir votre historique d’appels iPhone ?
  1. Open the Call Connect app.
  2. Tap on clock icon to go through your call history. To filter your history by missed calls, click Missed.
  3. Tap on the missed call and then on Call key to call back your contact.
  4. If prompted, tap on Call Through or Call Back.
Forward or hold during a call
Forward a call
Comment transférer un appel ? Comment transférer un appel ?
  1. While on a call, press Transfer.
  2. Tap on Contact icon to choose a contact or on Number icon to dial an internal or external number. Don't see your contacts? Tap on Directory and choose Local Address Book.
  3. You can first call the person to whom you wish to transfer the call or forward the call directly by tapping on Transfer to. If you have called the person first, tap on Transfer to forward the call.
Put a call on hold
Comment mettre un appel en attente sur iPhone ? Comment mettre un appel en attente sur iPhone ?
  1. Tap on Hold while you are on a call.
  2. Tap onHold to continue with the call.
Forward or refuse calls automatically
Forward calls automatically
Comment activer une déviation d’appel sur iPhone ? Comment activer une déviation d’appel sur iPhone ?

You can forward all your calls automatically to a number or only forward calls if there is no answer or the line is busy.

Forward calls without your mobile ringing

This call forwarding always has priority over other types of call forwarding. You can activate this call forwarding either via the app or a short-code.

Via the app
  1. Open the Call Connect app.
  2. Tap on Menu icon (top left) and choose Call Settings.
  3. Tap on Call Forwarding.
  4. In the field Forward to #, enter the telephone number to where you want your calls to be forwarded.
  5. Checkmark Active and tap on Save. To deactivate the call forwarding later, uncheck Active.
Via a short code
  1. Open the Call Connect app.
  2. Tap on Number icon to dial a number.
  3. Type *21*telephone number#, replacing the telephone number with the number to where you want your calls forwarded, and press Call key. To deactivate the call forwarding later, key in #21# , without any telephone number.
  4. If prompted, tap on Call Through or Call Back.
  5. You will receive a call to confirm that the call forwarding has been activated or deactivated.
Forward calls on No Answer
  1. Open the Call Connect app.
  2. Tap on Number icon to dial a number.
  3. Type *61*telephone number#, replacing the telephone number with the number to where you want your calls forwarded, and press Call key. To deactivate the call forwarding later, key in #61# , without any telephone number.
  4. If prompted, tap on Call Through or Call Back.
  5. You will receive a call to confirm that the call forwarding has been activated or deactivated.
Forward calls on Busy
  1. Open the Call Connect app.
  2. Tap on Number icon to dial a number.
  3. Type *67*telephone number#, replacing the telephone number with the number to where you want your calls forwarded, and press Call key. To deactivate the call forwarding later, key in #67# , without any telephone number.
  4. If prompted, tap on Call Through or Call Back.
  5. You will receive a call to confirm that the call forwarding has been activated or deactivated.
Activate "Do Not Disturb"
Comment activer la fonction « Ne pas déranger’ ? Comment activer la fonction « Ne pas déranger’ ?

If you do not wish to receive any calls, you can activate "Do Not Disturb". The caller will hear a busy tone or the call will be forwarded to your voicemail depending on your settings.

  1. Open the Call Connect app.
  2. Tap on Menu icon (top left) and choose Call Settings.
  3. Tap on Do Not Disturb.
  4. Checkmark Active and tap on Save. To deactivate Do Not Disturb, uncheck Active.

Did you find this helpful?

Thank you


Contact

Our Bizz Experts are at your disposal. Choose your contact mode.