A certain amount of volume is included in your monthly subscription for internet of mobile and fixed data.
If you exceed your volume for mobile Internet, you will be charged for every extra MB used.
In most cases you can buy extra data: a monthly data volume or an occasional volume of 500 MB. This allows you to surf via 3G/4G in Belgium and within the EU. Proceeds as follows:
Via the MyProximus app:
Via the MyProximus website:
Not working? In that case, ask the administrator of your customer number to order extra data for you.
The new data option is not valid for the data that you already exceeded, it only gives you extra data from the moment you order it.
If you exceed your fixed data volume, there will be no additional charges. However, your speed will be limited till the first day of the next month. You will be informed timely by e-mail and/or texting. You have 2 possibilities: