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Exceeded your Internet volume?

A certain amount of volume is included in your monthly subscription for internet of mobile and fixed data.


Mobile data


 

If you exceed your volume for mobile Internet, you will be charged for every extra MB used.
In most cases you can buy extra data: a monthly data volume or an occasional volume of 500 MB. This allows you to surf via 3G/4G in Belgium and within the EU. Proceeds as follows:

Via the MyProximus app:

  1. Open the app and tap on Usage.
  2. Select the mobile number and scroll to Data.
  3. Tap Extra Data and choose the data option you want.
  4. Follow the procedure to confirm your order. Your new data volume is available after max. 15 minutes. Check it in MyProximus by tapping on your mobile number.

Via the MyProximus website:

  1. Log in to MyProximus to view your products.

    View your products
  2. Select the mobile number concerned.
  3. Click in Options on More Data or on Available. Choose the data option you want.
  4. Follow the procedure to confirm your order. our new data volume is available after max. 15 minutes. Check it in MyProximus by clicking on your mobile number.

Not working? In that case, ask the administrator of your customer number to order extra data for you.

The new data option is not valid for the data that you already exceeded, it only gives you extra data from the moment you order it.

Tip: Check your usage in the MyProximus app. We send you also notifications by text about your usage.


Fixed data


 

If you exceed your fixed data volume, there will be no additional charges. However, your speed will be limited till the first day of the next month. You will be informed timely by e-mail and/or texting. You have 2 possibilities:

  • Continue to surf at this limited speed until the 1st day of the following month without extra costs. The next month, you will automatically get back your normal Internet speed.
  • Order or activate extra volume for your fixed internet connection. Extra volume is a free or paying option, depending on the Internet subscription that you have. It will give you the insurance to be able to surf back at usual speed.
    1. Log in to MyProximus to view your products.

      View your products
    2. Select your internet subscription.
    3. Choose an available Volume Pack and click the Order button.

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