Overlooking a bill or a payment statement: it happens. If you don’t pay on time, we send you a reminder. Take actions to avoid reminder fees. If you don’t, your telephone, TV or Internet may be disconnected or terminated.
Your bill or payment statement mentions the due date ("To be paid before…"). We must have the full payment by that date, unless you dispute an amount. If this is not the case, Proximus will send you one or several free reminders by text and/or e-mail.
Pay as quickly as possible via MyProximus so that you are not deprived of a telephone, TV or internet connection. Paying via MyProximus is not possible? You can also confirm your payment by phone (choose the Submit a promise to pay option).You don't need to call us if our e-mail/text/letter and your payment have crossed each other.
Tip: opt for direct debit so that your bill or payment statement is always paid in time and correctly.
If you pay too late several times, if you don't pay, or if you don't pay your reminder fees, your telephone, TV or Internet access may be suspended. Pay as quickly as possible, so that your access can be restored. Proceed as follows:
If you don't pay after your telephone, TV, or Internet have been disconnected, you will be considered in breach and the service will be definitively terminated.