Explanation of your bill

1. Your customer address is where you use your products (telephone, Internet, etc).
2. Your billing address is where we send you the bill.
   You can change your billing address. However, you must keep your company name and VAT number.
   Moving to a new address? You can organize your move online.

1. Date of your bill
   You receive a bill every month, around the same day.
2. Total excl. VAT
   First, you see the amount excluding VAT. Underneath that, you see the VAT owed.
3. Services provided by third parties
   If you bought a bus or tram ticket by text message, for example, or called a 0900 number, the total amount will be shown here, including VAT. The costs of using these services will be directly passed on to the third-party provider concerned.
   • You can look up the details of and contest such pay-for calls and pay-for text messages online.
   • You can stop pay-for texts and block pay-for numbers.
4. Total due
   Is the total amount due higher than expected? Apart from your subscription, you also pay for your personal usage of the past month and any one-time charges and/or services provided by third parties. You can view all the items of your bill on the following pages.

1. Log in to proximus.be/myproximus with your username. There you can:
   • consult your usage for the ongoing month
   • view your bills and payments of the previous months
   • opt to receive your bill electronically, via Zoomit, or on paper.
2. If you have already registered for MyProximus, you'll find your username here.
   • Forgotten your password? Set a new password.
3. If you haven't registered for MyProximus yet, register with your customer number, activation code, and bill date. You can give several people in your company access to this account.
   • Need help registering on MyProximus?
   • View all your products, payment notices and bills in MyProximus
   • Any questions about MyProximus?

1. Pay the bill amount on time and to the correct bank account number.
   If you see “This amount will be presented to your financial institution…” your bill will be paid automatically by direct debit.  This avoids being late paying your bill.

1. Bill overview
   At the top of the overview, you will find the one-time charges total, the subscriptions total, and the usage total, for the whole bill. Together, they form the total amount (top right).
   From top to bottom, this is split up into different items, organized by type of service, address, and number.
2. General services
   Here, you will find one-time charges (installation, reminders, etc.) or services which are not linked to any of your installation addresses. Consult the page indicated in the left margin (e.g. p. 5) for more details.
3. Telephony, Internet, and TV services per address
   You will find the subscription fee for the ongoing month and the usage of the previous month per address, per service, and per number. All amounts are without VAT. Consult the page indicated in the left margin (e.g. p. 5) for more details.

1. General services
   Here, you will find the details of the general services. These are services which are not linked to any of your installation addresses. They include one-time charges, rate plans that you use at different addresses or on the go, and data services.
2. One-time charges
   These are charges which you are billed only once: for the purchase of a device (mobile phone, modem or decoder), an installation, an activation, etc. Also included here are administrative charges (not subject to VAT) for a move or a reminder if you haven't paid your bill on time.

1. Telephony, Internet, and TV services per address
   Here you will find the details, per address, service and number, of your subscriptions and usage. The total amount is at the top right. From top to bottom, this is split up into different items, per address and per service, on the different pages.
2. Services and products
   You will find an overview of the products, product names and options per service (telephony, Internet, TV, etc.). On MyProximus you will find more information about the product names.
3. Subscriptions
   This is the total of all the subscription fees (Internet, TV, telephone, etc.) for the coming month. If you have a Bizz Pack, only the total amount is indicated, not the amounts for each subscription. The first decoder for your TV is included in the price of your Pack.
   Do you see a mobile number you don't recognize? It could be a tablet with a SIM card.
   If this is your first bill, or if you started a new subscription the previous month, your subscription will appear twice: once for the previous month, and once for the ongoing month.
4. Period or date
   You pay the subscription fee for the ongoing month, but the usage of the previous month. If you also started a new subscription in the previous month, the exact period during which your subscription was active during that month is indicated.
5. Number or volume:
   Number: the number of products you have, how often you called or texted in the previous month.
   Volume: the amount of MB you used.
6. Duration or unit price
   Duration: how long you called or surfed.
   Unit price: the official price of a subscription, product or service.
7. Calculated price in € excl. VAT
   The actual billed amount for that month: the number of days multiplied by the unit price. Sometimes, this amount is €0.00 because it is not included in your Pack or is a free option on another product.
8. Total in € excl. VAT: the amount per section or item without VAT. The applicable VAT percentage is indicated here.
9. Usage: if you go over your bundle or Pack allowance, the extra costs are shown here. This is split up into usage within and outside the EU for calls, texts, and data. On MyProximus you can view more usage details (time, duration, data volume, etc.).
   Want to limit your usage?
   • Blocking calls and texts on your mobile
   • Tips for surfing more cheaply

1. Services provided by third parties
   If you bought a bus or tram ticket by text message, for example, or called a 0900 number, the total amount will be shown here. The cost of using these services includes VAT and is directly passed on to the third-party provider concerned. You can:
   • look up the details of and contest such pay-for text messages and premium numbers online.
   • block pay-for text messages and premium numbers.

If you have further questions about your bill, look for the answers here or contact us.