Your bill or payment statement to another e-mail?

You can opt to receive your bill or payment statement at the e-mail address of your choice.

Are you a residential customer?

Change your MyProximus username into the e-mail address of your choice; your bill or payment statement can only be sent to that e-mail address.
You can change this in MyProximus. Proceed as follows:

  1. Via the app: You see in the left corner the logo ? Log inOpens a new window first with your credentials.
    Tap on your picture or your initials, then on your name and on Edit your profile .
    Via the website: Click the button below and log in.
    Change your e-mail address Opens a new window
  2. Enter the e-mail address of your choice. This will become your MyProximus username.
  3. Click on Save changes.
  4. Click on the link in the e-mail Confirm your MyProximus login, which we sent to this new e-mail address.
  5. Log in to MyProximus again with your new user name (= your new e-mail address).
    Set up your e-mail address Opens a new window
  6. You arrive on the Bill page. Follow the steps to receive your bill or payment statement this new e-mail address.

As soon as you confirm, you will receive your bill or payment statement at your new e-mail address.
However, if we are already in the process of drawing up your next bill or payment statement, it will be sent to the old e-mail address one last time.

Are you a business customer?

Choose in MyProximus (via the app or via the website) the e-mail address of your choice. Proceed as follows:

  1. Via the app: You see in the left corner the logo ? Log inOpens a new window first with your credentials.
    Tap on your picture or your initials, then on your name and on Edit your profile .
    Via the website: Click the button below and log in.
    Choose an e-mail address Opens a new window
  2. Fill in the e-mail address of your choice.

After your confirmation, your next bill will be sent to this new e-mail address.
However, if we are already in the process of drawing up your next bill, it will be sent to the old e-mail address one last time.

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