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Stop pay-for text messages and block pay-for numbers

No longer interested in pay-for text services (e.g. horoscopes, games)? You can stop such a service or subscription free of charge. Want to avoid calling pay-for numbers in future, or sending and receiving pay-for texts? In MyProximus, you can define the type of pay-for numbers and texts you want to block.

Stop pay-for text messages

To deregister from a text message service, simply text STOP (in capital letters) to the service provider's mobile number or the contact number of the third party service provider.
You get no answer or you still receive these text messages after a few days? In that case, contact our customer service. We will be happy to help you to have the service provider cancel the text message service.

Block pay-for texts and numbers

To avoid calling pay-for numbers or sending and receiving pay-for texts, you can block them by category (adult, gaming, etc.). If you also want to block payments via Proximus (SMS parking, SMS tickets, apps, etc.), set the limit for mobile payments to zero.

The procedure for blocking pay-for numbers and texts differs, depending on your situation.

You want to block pay-for numbers and texts from your mobile phone

Define the category of chargeable numbers and texts that you want to block. You can do this via MyProximus (via the app and via the web). You must be registered on MyProximus and must be the administrator of your account. You can then do this for your own number and all the mobile numbers you manage. Proceed as follows:

  1. Via the app: In the MyProximus app, tap Products.
    Via the website: Click the button below and log in.
    View your products
  2. Click the phone number on which you want to activate a block.
  3. Click Settings and then Barring.
  4. Scroll down until you see Barring Premium. If you don't see it, go to step 6.
  5. Set Barring Premium to Off. This is required to block the new category.
  6. Select the category you want to block.
    • Block adult content:
      Block numbers offering erotic content: 0906 and 0907 for calls – 7xxx for texts.
    • Block information content:
      Block numbers offering chargeable information: 0900, 0901, 0902, 0903, 0904, 0909 for calls – 2xxx, 3xxx, 90xx-94xx for texts.
    • Block gaming and entertainment content:
      Block numbers offering chargeable games and competitions: 0905 for calls – 5xxx, 6xxx, 95xx-99xx for texts.
  7. Move the slider of the chosen category to On and follow the procedure to confirm.

After 30 minutes, you’ll receive a text on the mobile number concerned. This means the barring has been activated. The next time you call or text such a number, you’ll receive a message that this is not allowed.

You want to block pay-for numbers and text messages from your fixed line or from a Pay&Go card

You will need to contact our customer service by phone or chat to have these calls and messages blocked.

Blocking other calls, mobiles or SIM cards

Do you also want to block other calls, e.g. international calls? Activate a paying calling restriction option on your mobile or on your landline.

Also read what to do about unwanted calls and texts.

You can also block your mobile and SIM card, e.g. in case of loss or theft.

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