Problems with your mobile phone abroad

Usually, you can use your mobile phone abroad as normal. Your device does not need to be specially configured, but it’s best to make sure that roaming has been activated on your mobile. The first thing you should always do in case of problems is restart your device.

Only if you have a Pay&Go card must you have at least €1.50 of calling credit to be able to make calls, send SMS and MMS messages and surf the Internet abroad.

  • Are you unable to call while abroad?
    To call Belgium from abroad, you must dial the country code (+32) before the telephone number and drop the first 0. If, say, you want to call voicemail from abroad, you will need to dial +32 475 15 1969.
  • Are you unable to text while abroad?
    Go to the SMS settings of your mobile phone and make sure the number +32 475 16 16 16 is set as your SMS exchange. Consult your phone’s user manual if necessary.
  • Are you unable to send and receive MMS messages while abroad?
    If you have a Pay&Go card, you must have sent at least one MMS message in Belgium first to be able to use MMS abroad.
  • Are you unable to surf and e-mail while abroad?
    • If you are unable to surf abroad, check the network abroad.
    • The easiest way to e-mail abroad is via your Web browser (Internet Explorer, Chrome, Safari, etc.). Do you want to send e-mails via a mail application such as Outlook or Mac Mail? In that case, first check your e-mail settings. Mail applications use less data and are therefore cheaper.

Questions about roaming in Europe? Find an answer to all your questions about roaming in Europe.

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