The new TV menu

Your TV menu has or will soon change to offer you personalized recommendations. This update is free of charge and it will occur automatically. You will be notified personally.

What’s new?

  • Based on your preferences, the TV menu proposes you programs and films & series.
  • You will find the programs you like organized by category (ex now on TV, something for you? coming soon etc...).
  • There's a special zone for Films&Series, sports & kids.
Has the order of the channels changed?

We explain why on our blog.The new channel lists are available for Flanders(.pdf) and Brussels and Wallonia(.pdf). In the region of Ostend, Roeselare or Aalst the order of the chains has already changed. Now it is the turn of the other regions. Below, you can see where and when we will change the channel numbering:

  • 4 june : West and East Flanders
  • 12 june : Brussels and part of Flemish and Walloon Brabant (zone 02)
  • 18 june : Wallonia (except area 02)
  • 25 june : Antwerp, Limburg and Flemish Brabant (except area 02)

If you have received a message about this, it means that you have at least one active decoder in this region.

If you wish, you can easily change the order of the channels.

What will change on your TV?

  1. Easy access to the main menu: TV guide - My Library - Shop - Search - Settings.
  2. Special pages for movies and series, sports, music, and kids, with personalized recommendations.
  3. A new menu that recommends programs according to category.

Based on what your family has recently watched, the TV menu will recommend programs that suit your taste according to the programs of the TV guide, your recordings, or any extra TV options you may have.

What are the menu items?
  • Now on TV: the channel you last watched will be displayed first, followed by recommended TV programs currently broadcast.
  • Continue watching: here we present programs that you have started watching  (at least for 5 minutes) but not yet ended.
  • Something for you? Here you find a series of suggestions based on your behaviour.
  • Coming up on TV: recommended programs that will start within the next 7 days.
How to navigate?

Press the menu key to display the new TV menu on your screen. Navigate using the arrows on your remote control and press the OK key to choose a program.

How do you watch a channel, record a program, rent a movie, etc.?
  • Access TV channels and the TV guide
    1. Choose guide TV or tv-gids in the main menu.
    2. Select maintenant à la TV  or nu op tv to view the TV programs of the different channels that are showing currently or select TV guide to view the entire schedule of TV programs already shown, showing now or to be shown in the future.
  • Program a recording
    • Via the guide TV or tv-gids: select a program, press OK, and choose enregistrer or record (one episode or all episodes).
    • Directly via the channel: when the program is showing, press the REC button of your remote.
  • Watch a recorder program
    1. Choose ma bibliothèque or mijn bibliotheek in the main menu.
    2. Choose movies, series and TV for an overview of your ongoing recordings and programs you have already recorded or choose planning for an overview of the recordings you have programmed so you can manage any recording conflicts.
  • Rent a TV program, a movie or a series or choose your gift film
    1. Choose shop in the main menu.
    2. Select movies or series or TV on demand. Depending on your Pack, you get a free movie per month in the catalog film cadeau (in French) or kadofilm (in Dutch).
    3. Make your choice, press OK to validate, and follow the procedure on the screen.

    Tip: make it easier to find a film or series. Select shop > films and choose a category. Or use the filters on the left of the screen.

  • Buy a channel package, Pass, or football subscription
    1. Choose shop in the main menu.
    2. Select activer une option or activeer een optie to find the list of all our channel packages, unlimited Passes and football subscriptions.
    3. Make your choice, press OK to validate, and follow the procedure on the screen.
  • Listen to a radio channel
    1. Choose TV guide or tv-gids in the main menu.
    2. Select stations de radio or radiozenders.
    3. Make your choice and press OK to validate
How to disable personal recommendations?
You don't want personal recommendations? No problem: you can disable them in a few clicks. The menu, items and navigation will remain the same, but the menu will no longer offer you programs adapted to your tastes.
Via the decoder
The procedure is different depending on the decoder.

V6 decoder

  1. Press on la touche menu. Select Paramètres or Instellingen .
  2. Select Recommandations or Aanbevelingen. You can adjust your privacy preferences. You will be asked for your parental control PIN code.

V5 compact decoder

  1. Press on la touche menu. Sélectionnez Paramètres > Systèmes > Sécurité et vie privée > Paramètres de vie privée or Instellingen > Systeem > Veiligheid privacy > Privacy-instellingen.
  2. Select Recommandations or Aanbevelingen. You can adjust your privacy preferences. You will be asked for your parental control PIN code.
Via the MyProximus application
  1. Press More at the bottom of the home page.
  2. Press your name. 
  3. Press Privacy settings. You can adjust your privacy preferences.
Via the website

Log in MyProximus:
Change your privacy settings
You arrive at the page My privacy. You can adjust your privacy preferences.

What has changed on your mobile or tablet?

From now on, you can also download the new Proximus Pickx application on your smartphone or tablet. You will only have access to this app if you already have the new TV menu on your television.

The new app makes it simpler to watch live TV or record remotely. Moreover, you can now use your mobile or tablet as remote control.

Image stays stuck on the same screen and nothing happens?

The first start-up after the update takes more time than usual. If you see a black screen or a welcome screen for more than 5 minutes and nothing happens, restart your decoder

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