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MyProximus allows you to view your current usage and previous payments. You can also manage the related options and services like Wi-Fi Hotspots, etc.

Register in a few steps (or watch the video in French or Dutch):

If you have only 1 or several mobile numbers
  1. On the registration page enter your e-mail address: this will be your user name. Choose a password and enter your first and last names.

    Do you receive the message 'This e-mail address is already in use?
    This means that a login has already been created with this e-mail address. Set a new password to keep using this e-mail address or register again with another e-mail address.
  2. In the box 'You only have mobile products?', enter your mobile number then click the button 'Send my activation code'.
  3. Enter your customer number, activation code and date.

    Do you receive the message "Your customer number is already linked to another user name"?
    Only one person per customer number can view and manage all subscriptions and products. If you are indeed the owner of this customer number and want to fully manage your products, fill in the requested data. The previous user will no longer be able to see the products in MyProximus.
  4. We send you an e-mail to finalize your registration. Open this e-mail and click the link 'Confirm your MyProximus login'.

    • Can't find this e-mail in your mailbox?
      Search in your spam folder or Unwanted e-mail folder for an e-mail from no-reply@proximus.com. You will receive various reminders by e-mail during 14 days. Once that period has expired you will need to register again.
    • Do you receive an error message when you click the link in the e-mail?
      Try again, as there may have been a technical problem. If the problem persists, check whether you can log in after all. If the link doesn't work or you can't log in, then your confirmation e-mail is older than the 14 days provided for. You will need to register again.
  5. Once you click the link in the 'Confirm your MyProximus login' e-mail, you arrive on MyProximus. You see the list of mobile phone numbers that you can manage.
If you also have other subscriptions (TV, Internet...)
  1. On the registration page enter your e-mail address: this will be your user name. Choose a password and enter your first and last names.

    Do you receive the message 'This e-mail address is already in use?
    This means that a login has already been created with this e-mail address. Set a new password to keep using this e-mail address or register again with another e-mail address.
  2. Click the button 'I would like to manage my fixed products'.
  3. Enter your customer number, activation code and date.

    Do you receive the message "Your customer number is already linked to another user name"?
    Only one person per customer number can view and manage all subscriptions and products. If you are indeed the owner of this customer number and want to fully manage your products, fill in the requested data. The previous user will no longer be able to see the products in MyProximus.
  4. We send you an e-mail to finalize your registration. Open this e-mail and click the link 'Confirm your MyProximus login'.

    • Can't find this e-mail in your mailbox?
      Search in your spam folder or Unwanted e-mail folder for an e-mail from no-reply@proximus.com. You will receive various reminders by e-mail during 14 days. Once that period has expired you will need to register again.
    • Do you receive an error message when you click the link in the e-mail?
      Try again, as there may have been a technical problem. If the problem persists, check whether you can log in after all. If the link doesn't work or you can't log in, then your confirmation e-mail is older than the 14 days provided for. You will need to register again.
  5. Once you click the link in the 'Confirm your MyProximus login' e-mail, you arrive on MyProximus. You see the list of TV, Internet or fixed line subscriptions that you can manage.
  6. If you want to also manage your mobile numbers, click 'Link your mobile numbers to MyProximus' and select the number you want to add.
  7. We send you a text message with a temporary activation code. Enter it in the Activation code field.
  8. You can now manage all your fixed and mobile products via MyProximus.

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