Design FAQ content

Emphasis on 'click here' on small lists

Some examples

No visual elements (no button, no icon...)

[Following example is inspired from sfaqr_surf_tips.

  1. Open the Play Store app. Tap the menu button at the top left or swipe right.
  2. Go to Settings and choose Auto update apps.
  3. Select Auto update apps over Wi-Fi only.
  4. You have two options:
    • To restrict background data for a specific app, tap the name of the app and move the slider next to Restrict background data' to the right.
    • To restrict background data for all apps, select More (or the button with 3 dots) at the top right and then select restrict background data.
Few visual elements (1 icon)

[Following example is from sfaqr_tv_rec_watch]

  1. Press the menu key.
  2. Select
    • In French: Ma bibliothèque > Mes enregistrements (or select Mes enregistrements > Enregistré, depending on your TV menu).
    • In Dutch: Mijn bibliotheek > Mijn opnames (or select Mijn opnamesOpgenomen, depending on your TV menu).
  3. Select a recording and then choose Regarder or Kijken to watch the recording.
Lots of visual elements (button, icons, alert box...)

[Following example is from sfaqr_change_options.

  1. Select Proximus TV in your Products.
  2. Select Options
  3. Select your topic.
  4. Select the option you want activate.
  5. Confirm your choice.
  6.  Your option is now activated. You’ll be able to watch your new TV program in a few hours. If you have chosen an option with a TV bundle, you will see a  next to the chosen option.
Activate Netflix on your TV

After activating Netflix in MyProximus, you must also activate it on your TV menu.

Lots of bold

[Following example is from sfaqr_bar_3rd.

  1. Log in to MyProximus to view your products.

    View your products
  2. Click the phone number for which you want to active a calling restriction.
  3. Click the Available tab in the Options box (for your mobile) or the Services box (for your landline).
  4. Browse the available options until you get to calling restriction.
    • Calling restriction Adult Content
      Block calls and SMS messages to numbers offering pornographic and other erotic content (0906 and 0907 / 7xxx).
    • Calling restriction Premium Content
      Block calls and SMS messages to all premium 090x and SMS numbers that offer pay-for content or services (0900, 0901, 0902, 0903, 0904, 0905, 0906, 0907 and 0909 / 2xxx, 3xxx, 5xxx, 6xxx, 7xxx and 9xxx). The SMS numbers 4xxx can be blocked via the calling restriction below.
    • Calling restriction Payment Content
      Block SMS messages to numbers offering payment content (4xxx). You will need to contact our customer service to have these services blocked.
    • Calling restriction Gaming Content (This is a seperate option on your landline. On your mobile, this option is offered via the Calling restriction Premium Content.)
      Block calls and SMS messages to numbers offering games, contests or other gaming content (0905 / 5xxx, 6xxx and 95xx-99xx).
  5. Click the Order button.
  6. Click Available smart services and select the calling restriction you want to activate.
  7. Click Confirm to activate the calling restriction.
2 short lists following each other

[Following example is from sfaqr_bundle_used_up.

You can, via the app and via the website, buy an extra data package (500 MB), valid for surfing in Belgium and within the EU.

Via the MyProximus app:

  1. Open the app and tap on Usage.
  2. Select the mobile number and scroll to Data.
  3. Tap Extra 500 MB.
  4. To confirm your order, enter your user name and password of MyProximus.

Via the MyProximus website:

  1. Log in to MyProximus to view your products.

    View your products
  2. Select the mobile number concerned.
  3. Select the Available tab in the Options box.
  4. Choose 500 MB Extra and click the Order button.
Lorem ipsum.

[Following example is from lorem ipsum.

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