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Mobile stolen or broken? Contact our customer service or file a claim online.
Don’t forget to deactivate the security settings of your broken mobile before exchanging it, e.g. Find My Mobile (Samsung) or Find My iPhone (Apple).
You will find all the details about the Smartphone Omnium option in the general terms and conditions.
In case of a repair or reset, all the data on your device will be deleted.
If possible, try to back up all your files beforehand: for example, by installing Proximus Cloud, OneDrive for Business or the cloud platform of your device (iCloud, Google Drive of Windows Cloud).
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