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How to manage your personal data at Proximus?

Protecting your privacy is essential for Proximus.

Proximus collects certain personal data in accordance with privacy legislation (GDPR, e-privacy, etc.):

  • your contact details: e-mail, postal address, telephone number, etc.
  • data concerning your use of TV, telephone or Internet.

Complete information on the processing of personal data by Proximus is available at

You can change your privacy settings:

  • Use of your data for commercial purposes, for personalized recommendations on TV programs and personalized TV advertising:
    You can change your privacy settings via the MyProximus application or via the MyProximus website. You must be administrator of your MyProximus account.
    1. Open the MyProximus app. You don't have the app yet? Download the MyProximus app.
    2. Tap in the left corner on your photo or your initials.
      You see the logo? Log in.
    3. Tap on  Privacy.
    4. You can adjust your privacy preferences.

    Log in MyProximus:
    Change your privacy settings
    You arrive at the page My privacy. You can adjust your privacy preferences.

  • Your communication channels through which we can contact you: e-mail, mail, mobile, etc.
    You can modify your communication channels. Log in MyProximus:
    Change your communication channels
    You arrive at the page My notifications. You can adjust your contact preferences.
  • Don't want to receive any commercial calls?
    You can register on the "Don't call me" list on the website (NL) or (FR), call 078 77 00 12, or send a letter to the Belgian Direct Marketing Association, Noordkustlaan 1, 1702 Groot-Bijgaarden.
    NB: Proximus is not responsible for compliance with this list and does not monitor such compliance. More information on
  • Don't want to be listed in the 1207 (Dutch) or 1307 (French) telephone directory?
    Call us on 0800 98 022 (Dutch) or  0800 98 033 (French) or send an e-mail to or

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