- Will the Proximus Home solutions continue to work?
A back-up battery is integrated in the alarm system, sensors and siren of the Proximus Home solution. This means the alarm and siren will remain in service. The camera does not have a built-in battery and will therefore not work during a power cut.
The signal of your alarm system is transmitted to the alarm center via your modem (b-box). The latter will not work during a power cut. Your alarm signal will be transmitted to the alarm center as soon as your modem and Internet connection are up and running again. Moreover, the Proximus Home Control platform will detect that your alarm system is not reacting following an Internet or power outage. If you configured your Home solution to alert you of such a situation, you will receive a text message notifying you of this.
- You have an alarm system. Will, during a power cut, the alarm signal reach the alarm center?
Yes, provided that your alarm system is connected to the alarm center over a traditional, fixed Proximus telephone line (PSTN) or via a mobile phone (SMS or 2G), and your alarm system is powered by a back-up battery. If your signal is transmitted over a PSTN line, your alarm system will be able to transmit signals for at least five hours. If your alarm signal is transmitted via a Proximus mobile phone (SMS or 2G signal), then this will be possible for at least two hours. If the alarm signal is transmitted via mobile data (3G or 4G), the signal will be transmitted for a period of up to about 15 minutes after the power is switched off. Depending on your location in the load-shedding area, the 3G/4G connection may remain in service for longer.
- Your health is being permanently monitored through a transmitter that sends signals to your treating doctor. Will this signal still to be transmitted during a power cut?
If the transmitter is entirely powered by back-up batteries and is connected over a traditional, fixed Proximus telephone line (PSTN), the signal will be transmitted for a period of at least 5 hours. The signal will be transmitted for at least two hours if your solution is connected via a Proximus mobile phone (SMS and 2G). If the signal is transmitted via mobile data (3G or 4G), it will be transmitted for a period of up to 15 minutes after the power is switched off. Depending on your location in the load-shedding area, the 3G/4G connection may remain in service for longer. We would also like to repeat the advice of Elia here: "We ask people who have specific needs to report to their town council. The municipalities are tasked with managing the load-shedding period and taking practical measures for their residents." (source: Elia)
- You have a panic alarm system for elderly people. Will this continue to work during a power cut?
If this system is entirely powered by back-up batteries and is connected over a traditional, fixed Proximus telephone line (PSTN), its signal will be transmitted for a period of at least 5 hours. The signal will be transmitted for at least two hours if your system is connected via a Proximus mobile phone (SMS or 2G). If the signal is transmitted via mobile data (3G or 4G), it will be transmitted for a period of up to 15 minutes after the power is switched off. Depending on your location in the load-shedding area, the 3G/4G connection may remain in service for longer.We would also like to repeat the advice of Elia here: "We ask people who have specific needs to report to their town council. The municipalities are tasked with managing the load-shedding period and taking practical measures for their residents." (source: Elia).