You have purchased a product or service from us online. What if this product or service does not meet your expectations? How long is the cooling-off period? What should you do if a device appears to be damaged or faulty on delivery?
If you are not satisfied with your online purchase, you can return the product or cancel the service within 14 calendar days. This cooling-off period starts on the day after the product is delivered or the day after the service is activated.
To return a product or cancel a service, you will need to contact our Customer Service. Bear in mind the following:
Click here for the detailed terms and conditions en détail.
If the product appears to be damaged or faulty on delivery, you will need to contact us either via this contact form, or via our Customer Service. Keep your order number (ECA xxxxxxx) on hand. You will find this in the confirmation e-mail or on the order delivery note. Our Customer Service will look for a solution with you.
If your purchase gets damaged or becomes faulty later on,, the standard warranty conditions apply for its repair.