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How and when to use the Norton product key?

You ordered Norton Security 1 or Norton Security 5 and downloaded Norton directly from the Norton website, App Store or Play Store? Then you will have to enter your product key to use the app once it’s installed.

Please note: You do not need this key if you download Norton via MyProximus.

Where do you find the product key?

  1. Log in to MyProximus to see your Norton products. Don't have an account yet? Register for MyProximus.

    View your Norton products
  2. You will find your product key (a combination of 13 digits and letters) on the right of the screen.

How do you use the product key?

  1. Open the application and click the Restore purchase link on the start screen.
  2. Click Enter a partner code.
  3. Enter Proximus in the Partner code field and click Next. Click Confirm when you see the Proximus logo.
  4. Sign in to your Norton account. If you don't have an account yet, tap Create an account and follow the instructions. Use the same Norton account to install it on all your iOS devices, as you can only link your product key to a single Norton account.
  5. Enter your key in the PIN code field and tap Next.

You only have to enter the product key once. The next time you use the app it won't be necessary.

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