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Questions about Netflix on your TV

Do you want to watch Netflix films and series on your TV? Click on a question to get more information:

Activate

How can you watch Netflix via your decoder?

Follow the procedure for activating Netflix via your decoder.
 

How do you make Netflix your favorite TV bundle?

Follow the procedure to set Netflix as your favorite TV bundle yourself.

How do you use gift cards or promo code?
Enter the code in your Netflix account. You will find more explanations on the Netflix help website.
How do I activate Netflix in my All Stars / All Stars & Sports option?
  • Via channel 57 on your decoder.
  • If you have already a Netflix account, you have to use the same account to activate Netflix in your All Stars/ All Stars & Sports.

Pay

I have a Netflix subscription. What will be the impact of the price increase that was announced by Netflix on 16 January 2020?
In January Proximus will inform its customers about the price increase of their subscription by e-mail or letter. Netflix will also inform its subscribers by e-mail and with a notification on the platform interface between 30 January 2020 and 29 February 2020, depending on their billing cycle. The price increase will be effective from the anniversary of your subscription in March (so between 1 March 2020 and 31 March 2020) and will also be visible on your Proximus invoice of March.
How do you pay for Netflix via Proximus?
  • Follow the procedure to pay Netflix via Proximus.
Is the Netflix amount on your Proximus bill incorrect?
  • Your Netflix subscription is not paid per calendar month, but for a one-month period, starting on the day of the month your subscription began.
  • Your Netflix subscription plan (SD, HD or Ultra HD) is incorrect? Consult the Netflix help website.
  • Netflix is included in your pack as a TV bundle, but you don't see the discount for your TV bundle? This discount is not mentioned under Netflix in the Third-party services section, but under your Proximus subscriptions. In the first month that you selected Netflix as a TV bundle, this discount may be lower because your TV bundle started during the course of the month.

Technical

What is the impact on your Internet usage?
  • If you watch Netflix on Proximus TV via your own Wi-Fi connection or a Public Wi-Fi hotspot, you will use the data of your fixed Internet.
  • If you watch Netflix on your tablet or mobile phone via mobile data (5G, 4G or 3G), you will use the data of your mobile subscription.
  • When you watch Netflix for one hour, you use about 1 GB/hr. in SD, up to 3 GB/hr. in HD, and up to 7 GB/hr. in Ultra HD.
  • We advise you to regularly consult your usage, for your fixed connection and especially your mobile data.
  • If you exceed your data allowance, watching Netflix may become more difficult and you could be charged extra too. But you can request extra data.
Can we watch Netflix on Playstation?
Yes. You can watch Netflix on your Playstation. You will find more explanations on the Netflix help website.
You go on channel 57 or on the Netflix app in Proximus TV but it doesn't work?

You must delete cookies:

  1. Press  on your remote control.
  2. Follow the instructions according to your TV menu:

    New TV menu

    Go to Mon compte > Paramètres > Cookies > Oui > Continuer (in French) or to Mijn account > Instellingen > Cookies > Ja > Verdergaan (in Dutch). 
    Cookies are now deleted. Return to channel 57.

    TV menu

    Go to Paramètres> Système > Confidentialité / Sécurité > Gérer les cookies > Oui > Continuer (in French) or to Instellingen > Systeem > Confidentialiteit/Veiligheid > Cookies beheren > Ja > Verdergaan. 
    Cookies are now deleted. Return to channel 57.

How to watch Netflix in UHD?
You want to watch Netflix in UHD on your TV? You must have this decoder (see below), a UHD compatible TV, the appropriate Netflix subscription and sufficient connection speed. Check on Netflix if you can  watch Netflix in UHD.
décoder V6

Cancel

You no longer want Netflix ?

You have to cancel your Netflix account, otherwise your payment via Proximus will continue. After that, you can deactivate Netflix on MyProximus.

How do I replace Netflix with another TV bonus?

You don't want Netflix as a TV Bonus anymore? You must first cancel your Netflix account, otherwise you will continue to pay it on your Proximus bill. Then you can deactivate or modify your TV Bonus via MyProximus app or web.

You want to leave Proximus, what happens to your Netflix account?

You subscribed to Netflix with your credit card before you subscribed to a Proximus option: Netflix / All Stars / All Stars and Sports at Proximus. Your payment with Netflix will be automatically reactivated.
Was your Netflix account subscribed via Proximus? You will have to choose a new payment method with Netflix.

You had transferred your Netflix account to an All Stars / All Stars & Sport option, and now you want to stop this option?

If you subscribed to a Netflix account with payment by VISA before subscribing to an All Stars / All Stars and Sports option at Proximus; be aware that if you stop your All Stars / All Stars and Sports option, Netflix will automatically reactivate your payment by VISA.

Do you have other questions about Netflix (regarding access, subscription, changes, watching in SD, HD or Ultra HD, etc.)? Consult the Netflix help website.

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