Questions about Netflix on Proximus TV

Do you want to watch Netflix films and series on Proximus TV? Click on a question to get more information:

​How can you watch Netflix via your decoder?

You will need a Proximus Internet subscription and a subscription to Proximus TV. After that, follow the procedure for activating Netflix via your TV menu so you can watch Netflix on channel 204 of Proximus TV.
Proximus TV not responding? Restart your device.

​New Netflix client? Activate Netflix as a TV bundle.

Nouveau client Netflix ? Activer Netflix comme Bonus TV Vous voulez devenir client Netflix et le choisir comme Bonus TV.

​New Netflix client? Activate Netflix and pay with your Proximus payment statement.

Nouveau client Netflix ? Activez Netflix sur la facture Proximus Vous voulez devenir client Netflix, mais vous voulez payer Netflix sur votre facture Proximus.

​Already Netflix client? Activate Netflix as a TV bundle.

Déjà client Netflix ? Activez Netflix comme Bonus TV Vous êtes déjà client Netflix, mais vous voulez avoir Netflix comme Bonus TV.

​Already Netflix client? Activate Netflix and pay with your Proximus payment statement.

Déjà client Netflix ? Activez Netflix sur la facture Proximus Vous êtes client Netflix, mais vous voulez payer Netflix sur votre facture Proximus.

​What is the impact on your Internet usage?

• If you watch Netflix on Proximus TV via your own Wi-Fi connection or a Smart Wi-Fi hotspot, you will use the data of your fixed Internet.
• If you watch Netflix on your tablet or mobile phone via 4G, you will use the data of your mobile subscription.
• When you watch Netflix for one hour, you use about 1 GB/hr. in SD, up to 3 GB/hr. in HD, and up to 7 GB/hr. in Ultra HD.
• We advise you to regularly consult your usage, for your fixed connection and especially your mobile data.
• If you exceed your data allowance, watching Netflix may become more difficult and you could be charged extra too. But you can request extra data.

​How do you make Netflix your favorite TV bundle?

Netflix is available as a favorite TV bundle in certain packs. You can set Netflix as your favorite TV bundle yourself. After that, even if you're already a Netflix customer, follow the procedure for activating Netflix via your TV menu.

You no longer want Netflix as your favorite TV bundle? In that case, you have to cancel your Netflix account, otherwise your payment via Proximus will continue. After that, you can change or deactivate your favorite TV bundle.

​How do you pay for Netflix via Proximus?

• Do you have Internet and Proximus TV? In that case, even if you're already a Netflix customer, follow the procedure via your TV menu for paying for Netflix via Proximus.
• Your monthly fee for Netflix will appear, on your next bill or payment notice, under the section Pay-for numbers, pay-for text messages, and services by third parties.
• Want to view your payment method? Want to receive a bill from Netflix? Consult the Netflix help website.
• If you no longer wish to pay for Netflix via Proximus, you have to cancel your Netflix account and create a new account with the same e-mail address.
• Do you still have a code for 3 months of Netflix? Go to your Netflix account on www.netflix.com/youraccount, select Netflix Gift Card and redeem your code.

​Is the Netflix amount on your Proximus bill incorrect?

• Your Netflix subscription is not paid per calendar month, but for a one-month period, starting on the day of the month your subscription began.
• Your Netflix subscription plan (SD, HD or Ultra HD) is incorrect? Consult the Netflix help website.
• Netflix is included in your pack as a TV bundle, but you don't see the discount for your TV bundle? This discount is not mentioned under Netflix in the Third-party services section, but under your Proximus subscriptions. In the first month that you selected Netflix as a TV bundle, this discount may be lower because your TV bundle started during the course of the month.

​You go on channel 204 or on the Netflix app in Proximus TV but it doesn't work?

You must delete cookies.

1. Press
2. Follow the instructions according to your TV menu:
   • The menu begins with Ma bibliothèque, télévision and shop (if your TV menu is in French) or with Mijn bibliotheek, televisie and shop (if your TV menu is in Dutch)? Go to Paramètres> Système> Confidentialité / Sécurité>Gérer les cookies (in French) or to Instellingen> Systeem> Confidentialiteit/Veiligheid>Cookies beheren (in Dutch).
   • The menu began with Télévision, à la demande, recommandé pour moi or with Televisie, op aanvraag, voor mij aanbevolen? Go to Mon compte> Paramètres> Cookies (in French) or to Mijn account> Instellingen> Cookies (in Dutch).
3. Select Oui or Ja, and then Continuer or Verdergaan.

Cookies are deleted. Return to page 204.

​Can we watch Netflix on Playstation?

Yes. You can watch Netflix on your Playstation. You will find more explanations on the Netflix help website.

​How to watch Netflix in UHD?

You want to watch Netflix in UHD on your Proximus TV? You must have this decoder (see below), a UHD compatible TV, the appropriate Netflix subscription and sufficient connection speed. Check on Netflix if you can  watch Netflix in UHD.

​How do you use gift cards or promo code?

Enter the code in your Netflix account. You will find more explanations on the Netflix help website.

​You no longer want Netflix ?

You have to cancel your Netflix account, otherwise your payment via Proximus will continue. After that, you can deactivate Netflix on MyProximus.

Do you have other questions about Netflix (regarding access, subscription, changes, watching in SD, HD or Ultra HD, etc.)? Consult the Netflix help website.