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Log in (to MyProximus) with your mobile number

For security reasons, it is no longer possible to log into MyProximus using your mobile number and an SMS code.

Log in to MyProximus with your user name and password, or with the digital identification app itsme.

We recommend that you check your mobile number for MyProximus, but also for other websites. Make sure your digital access remains guaranteed and update your mobile number.

Check your mobile number for MyProximus
  • Did you use your mobile number in the past to log in to MyProximus?
    We recommend that you check your mobile number and update it in MyProximus. This is important in case you forget your user name or password.
  • Do you use your mobile number with a password, but not with an SMS code?
    In that case, you do not have to do anything.
  • Have you recently changed your mobile number or cancelled your Proximus mobile number?
    We recommend that you check your mobile number and update it in MyProximus. This is important in case you forget your user name or password.

Update your mobile number. Follow the steps below:

  1. Log in to MyProximus (only via the website, with your user name or with itsme) to update your mobile number.
    Update your mobile number
  2. You will be taken to the My Account page.
  3. In the field Mobile number, enter the mobile number you want to use as a contact number for MyProximus.
    If you also manage the already entered mobile number in MyProximus, it is not possible to change it.
  4. Click Save changes. Your new number will now be used in case your password is forgotten.
Check your mobile number for Whatsapp, Facebook, Google, …

Have you recently changed your mobile number or cancelled your Proximus mobile number?
We recommend that you update your mobile number for websites like Facebook, Whatsapp, Google, etc. These websites or digital services use your mobile number as identification, as a control mechanism or when you have forgotten your password. It is therefore important that your mobile number on those websites or services is up-to-date. This way, you can continue to use all these services.

How you do this depends on the service you use. We would like to refer you to the help pages of WhatsApp, Facebook, Google or similar services. There you can find out how to update your mobile number.

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