Frequently asked questions about MyProximus

You can also use the MyProximus app without registering. All the same, we advise you to register.

How do you get access to the MyProximus app?

• How to register for MyProximus?Opens a new window
• How to download the MyProximus app?Opens a new window
• How do you log in to MyProximusOpens a new window
• Add an account to the MyProximus app?Opens a new window

How do you get access to the MyProximus website?

• How to register for MyProximus?Opens a new window
• View all your products after registering to MyProximusOpens a new window
• How do you log in to MyProximusOpens a new window
• Forgotten your MyProximus password or login?Opens a new window

How to consult your bill or payment statement?

• What's the difference between bill and payment statement?Opens a new window
• Consult your bills, payment statements and payments onlineOpens a new window
• Your bill or payment statement by e-mail, via Zoomit, or by post?Opens a new window
• Request, change or end direct debitOpens a new window

How to check your usage?

• Check your usageOpens a new window
• Exceeded your Internet volume?Opens a new window
• Text alerts about your usageOpens a new window
• Tips for surfing the Web cheaplyOpens a new window

We surprise you, our loyal customer, with new advantages and experiences.
You can access Enjoy! via MyProximus.

• How to start with Enjoy!Opens a new window