Then there’s probably an IP address conflict between your devices. What should you do?
- Reboot your modem: press the On/Off button on the back of your modem to turn it off. Then turn it on again a few seconds later.
- If the LEDs are still red, go into your modem's interface by surfing to the address 192.168.1.1.
- Identify yourself on the modem: select User as username and then enter the User password. It is indicated on the bottom plate or on the back of the modem. Finally, click on the Login button.
- On the modem home screen, look at the list of connected and active devices (in bold or outlined in red). Check whether two of them have the same IP address, e.g. 192.168.1.35.
- If that’s the case, click on the small cross beside the name of the device or click on the device and then on Remove at the bottom of the page. The device will be removed from the list and will then reconnect and probably receive a new IP address. The IP address conflict is resolved.
Does the device reconnect using the same IP address? Go into the settings of the device in question and change the IP address. You can use an IP address between 192.168.1.128 and 192.168.1.254, making sure it is not already being used by one of the devices listed on the modem's homepage.
If this does not resolve your problem, please contact us.