What to do if the LAN and Wi-Fi LEDs are red?
Then there’s probably an IP address conflict between your devices. What should you do?
- Reboot your modem: press the On/Off button on the back of your modem to turn it off. Then turn it on again a few seconds later.
- If the LEDs are still red, go into your modem's interface by surfing to the address 192.168.1.1.
- Identify yourself on the modem: select User as username and then enter the User password. It is indicated on the bottom plate or on the back of the modem. Finally, click on the Login button.
- On the modem home screen, look at the list of connected and active devices (in bold or outlined in red). Check whether two of them have the same IP address, e.g. 192.168.1.35.
- If that’s the case, click on the small cross beside the name of the device or click on the device and then on Remove at the bottom of the page. The device will be removed from the list and will then reconnect and probably receive a new IP address. The IP address conflict is resolved.
Does the device reconnect using the same IP address? Go into the settings of the device in question and change the IP address. You can use an IP address between 192.168.1.128 and 192.168.1.254, making sure it is not already being used by one of the devices listed on the modem's homepage.
If this does not resolve your problem, please contact us.
What do the lights on your b-box 3V+ mean?
There are several indicator lights on your b-box 3V+. From left to right: Power, DSL, WAN, Internet, LAN, Phone 1 and Phone 2, DECT, DECT & WPS and Wi-Fi.
Vérifier les témoins lumineux de votre modem b-box 3 Cette vidéo permet de contrôler l'état de votre modem b-box 3 via ses témoins lumineux et de comprendre leurs significations.
- Light on: the modem is turned on.
- Light off: the modem is turned off. Check if the power cable is securely connected and the Power button at the back of the modem is in the On position.
- Solid light: the modem is synchronized with the signal of your Proximus line.
- Blinking light: the DSL synchronization is being established.
- Is this the first time a Proximus line is connected in your home? Or have you ordered new services (Internet, TV, or a fixed line)? The DSL synchronization light will continue to blink until the service is enabled on your line.
- Is this also the first time you connect a b-box 3? The DSL synchronization light will blink for max. 30 minutes during the configuration and update of your modem.
- If not, check the cables between the wall socket and the blue DSL port at the back of the modem, then wait 30 minutes.
- Light on: the modem is connected to a fiber modem via an ethernet cable on the red port.
- Light off: there is no connection with a fiber modem. If you are not connected to fiber optic, this light must be off
- Light on: there is an Internet connection. The login and password of your Internet connection are automatically configured in your modem.
- Light off: there is no Internet connection. Unplug the power cable of the modem and plug it in again. Wait for about 20 minutes.
- Light on: a device (PC, decoder, etc.) is connected to one of the yellow LAN ports at the back of the modem and the device is on.
- Light off: no device is connected or on. Check the cables that are plugged into the yellow LAN ports.
Phone 1 and Phone 2
- Solid light: You have VoIP. You can connect a classic / analog phone to your modem.
- Blinking light: An analog phone connected to the modem is currently on a call.
- Light off: You haven't VoIP.
- Solid light: At least one DECT handset is connected to the modem.
- Blinking light: One DECT handset is on a call.
- Light off: There is no DECT handset connected to the modem.
- Light on: the Wi-Fi Protected Setup (WPS) feature is enabled on your modem.
If you have a mobile phone, tablet, or other device equipped with WPS, you can connect to a Wi-Fi network without having to enter the network password. For this, enable WPS on your device, and then press the WPS button on your modem for 3 seconds.
- Blinking light: your modem is trying to establish a Wi-Fi connection with another device via WPS.
If this doesn't work, check if the WPS feature is enabled on your device, and then bring it closer to the modem.
- Light off: the WPS feature has been disabled on your modem.
To enable WPS, go to your modem's configuration menu and choose the Wi-Fi network, e.g. Wireless 2.4 GHzp. Click Advanced Configuration and enable WPS (in some cases, you don't have to click Advanced Configuration to see the WPS option).
- Solid light: your Wi-Fi network is enabled and ready to use.
- Blinking light: your Wi-Fi network is enabled and is currently being used.
- Light off: your Wi-Fi network is disabled. Press the on-off button under the Wi-Fi indicator to activate the wireless network.