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Add an extra mailbox in Proximus Webmail

You can manage the mailbox you received with your Internet subscription via Proximus Webmail. You also can add your other Proximus mailboxes or even an external mailbox (eg. Gmail, iCloud, ....). This way, you can manage all your e-mail messages at the same time, in the same place.

  1. Log in to Proximus Webmail with the username and password of your mailbox.
  2. If you do not see all folders (Inbox, Drafts, Sent, etc.), click the ">>" icon button on the bottom left.
  3. Click Add e-mail account below My folders.
    Click "Add email account".
  4. Fill out the fields:
    • In the field your email address, enter the e-mail address you want to add.
    • In the field your password, enter the password of the mailbox you want to add.
      Enter the e-mail address and the password you would like to add to Proximus Webmail.
  5. You now have 2 options:
    1. Add: This will attempt to add your mailbox by automatically retrieving the configuration. To add a Proximus mailbox, click this option. For most external mailboxes this option can be used as well, but in some cases (such as Gmail and iCloud), you might receive an error message and extra steps  may be needed:
      • Gmail:
        1. Log on to Gmail with your e-mail address and password and check if you have a recent e-mail with the subject Sign-in attempt prevented.
        2. Open this e-mail and click the blue Secure your account button.
        3. Enable access for less secure apps.
        4. Now repeat all of the steps above to add your e-mail account in the Proximus Webmail.
      • iCloud:
        1. Log on to Apple ID with your Apple ID and password.
        2. Click Generate Password... under App-Specific Passwords in the Security section.
        3. Enter Proximus Mail as a label for your password and click Create.
        4. You will now receive a password, copy this password and press Done. Now repeat all of the steps above to add your e-mail account in the Proximus Webmail. In step 5, enter the password you received instead of the password of your mailbox.
    2. Manual: You will manually need to enter the configuration details (account name, incoming and outgoing mail server, ports used, authentication required, etc.) of your e-mail provider. Contact your e-mail provider for more information.

All done! You have now added your e-mail account to the Proximus Webmail.

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