“Cannot Get Mail” on your iPhone or iPad

Follow the steps below to adapt your iPhone or iPad settings to continue to receive your e-mails on your mobile device. We are doing an update of the Proximus Mail system to better protect your online privacy.

This is only applicable if your e-mail account is set up as a POP account: you can check this in step 4. If your e-mail account is set up as an IMAP account, you do not need to make any changes. If you are receiving e-mails on different devices or you have more than one e-mail account, please check on each device  for every e-mail account if it is set up correctly.

Not sure what iOS version you have? Find the software version of your iPhone or iPad via apple.com.


iOS 10 or lower

iOS 10 or lower
  1. Go to Settings.

    Settings
  2. Tap Mail.

    Tap Mail.
  3. Tap Accounts.

    Tap Passwords & Accoun...
  4. Tap on your e-mail account, in this example "demo apop".

    Tap on your account.
  5. Do you see 'imap.proximus.be' as Host Name? Then you do not not need to make any changes and you don't need to continue. If you see somethhing else, tap Advanced.

    Tap Advanced.
  6. Tap Authentication.

    Tap Authentication.
  7. Tap Password.

    Tap Password.
  8. Check Password and tap on Advanced.
    Check Password and tap Advanced.
  9. Enable Use SSL. Check if the Server Port is 995. Tap on your account name (in this example, demo apop) to go back.

    Use SSL on Server Port 995
  10. Tap Done.

    Done!

You have now made the necessary changes to continue receiving e-mail.


iOS 11 or higher

iOS 11 or higher
 
  1. Go to Settings.

    Settings
  2. Scroll down and tap Passwords & Accoun...

    Tap Passwords & Accoun...
  3. Tap on your e-mail account, in this example "demo apop".

    Tap on your account.
  4. Do you see 'imap.proximus.be' as INCOMING MAIL SERVER? Then you do not not need to make any changes and you don't need to continue. If you see somethhing else, tap Advanced.

    Tap Advanced.
  5. Tap Authentication.

    Tap Authentication.
  6. Tap Password.

    Tap Password.
  7. Check Password and tap on Advanced.
    Check Password and tap Advanced.
  8. Enable Use SSL. Check if the Server Port is 995. Tap on your account name (in this example, demo apop) to go back.

    Use SSL on Server Port 995
  9. Tap Done.

    Done!

You have now made the necessary changes to continue receiving e-mail.

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