Due to the Covid-19 epidemic, our technicians are no longer able to carry out all installations of Proximus products (modem, decoder, etc.)..
Until the situation returns to normal, and for health safety reasons, we will contact you when you order and we will tell you the procedure:
Connect Proximus products requires first knowing where the connection socket is.
The connection socket is often close to the electricity meter:
Each Proximus product contains an installation guide. If you need more explanations, consult the following web pages :
: if the TV doesn't work; if the internet doesn't work; if the wi-fi is slow; if you have a problem with the Proximus remote control. It still doesn't work? Check your wiring.
You can consult our advice:
It still doesn't work? Check your cables.