How to connect your home to the fiber network?

Want fiber in your home? Follow these steps:

  1. Check if fiber is available at your address
    As fiber cables are laid neighbourhood by neighbourhood and street by street, you now need to   check whether fiber is already available for your addressOpens a new window .
    - If such is the case, you will be invited to order a Flex Fiber pack.
    - If the fibre is not yet available for you, do not hesitate to fill in our form in order to be informed as soon as it is available.

  2. Select and order the Flex Fiber pack that suits you best

    If fiber is available for your address, you will be invited to discover our Flex Fiber packs. You will have the choice between ordering one of our pre-bundled packs or modulate it yourself according to your needs.
    Do you already have a Proximus pack and want to switch to the fiber technology? Order the Flex Fiber pack of your choice, and the necessary steps will be taken to convert your products automatically.
    In cities where the fiber is installed by our network builder partner Fiberklaar, for current Proximus customers, this step will be done after the fiber has been pre-installed in the home and we will contact you to choose your Fiber Pack.

  3. Make an appointment for the installation
    In order to enjoy all the benefits of fiber, it must be installed right into your home. When placing your order, choose a morning or afternoon when you are available for the installation of fiber in your home.

  4. A technician will come and install fiber free of charge in your home
    A Proximus technician will come by to replace your current copper cable by a fiber cable. The installation takes between 2 and 4 hours, but the connection will be actually disconnected for only a few minutes, so you’ll be able to continue your activities. He will only leave when everything is working smoothly.  For more information on the installationOpens a new window .

  5. Enjoy an ultra-fast and more stable Internet connection
    Your internet is now ultra-fast and more stable. So you can surf, download files or play online without interruptions, no matter how many people are connected at the same time. But that's not all: thanks to fiber, you also enjoy a sharper image than ever before on all your screens.