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Change your Favorite App

Some subscriptions include the usage of your favorite app free of charge, in Belgium and in the EU. By default, this is Whatsapp, but you can choose a different app once a month via MyProximus.

Change your Favorite App via the MyProximus app (Recommended)

  1. Open the MyProximus app. If you don’t have it yet, you need to download it first.
  2. Select the section Products and tap on the mobile number you wish to adapt.
  3. Tap on Options and then Popular.
  4. Tap on My favorite app.
  5. Tap on the app that you want to use free of charge. The changes take effect at midnight.

Change your Favorite App via the MyProximus website

  1. Log in to the MyProximus website.
  2. Click the My Products tab and click on your mobile number.
  3. There are 2 possibilities:
    • Do you see the My Favorite App box immediately?
      Click your favorite app, wait untill the pop-up opens, read the conditions and click Accept.
      1. Choose the app that you want to use free of charge.
      2. A pop-up window opens. Tick the box to agree to the conditions and click Agree. The changes take effect at midnight.
    • Don’t you see the My Favorite App box?
      1. In the Options box, click Active.
      2. Click on Choose the app for which you want unlimited use.
      3. Choose the app that you want to use free of charge.
      4. Click Confirm. The changes take effect at midnight.

You can change your Favorite App once per month.

The usage of your favourite app is not billed and will not be deducted from your bundle, either in Belgium or the EU.

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