You have two options:
- Want to transfer all your fixed residential products? We will take all the steps on your behalf.
All Internet and/or TV operators are required to provide, for each address, an Easy Switch identifier and a customer number on their bills or on their personal space (MyTelenet, MyOrange, MyVoo, etc.).
- Provide us with this Easy Switch identifier and your customer number when placing your order with Proximus.
- When everything is ready, our technician will visit you on the appointed date to install the equipment.
- Next, we will immediately take the steps required to cancel your products with your current operator.
- Want to transfer non-residential products or only some of your residential products while keeping either your TV or your Internet product? You will need to follow the same steps by sending a letter of cancellation.