Can you switch to a different rate plan?
You can change your rate plan for free, provided the new rate plan also has a discount on a mobile phone and the monthly fee is not lower than that of your current rate plan.
If any of these conditions are not met, you will have to reimburse Proximus for the residual value of the mobile phone, in accordance with the conditions set out in the amortization table which you signed along with your contract.
It is best to contact our customer service if you are thinking of switching rate plans.
Can you cancel your rate plan?
You can terminate your subscription at any time.
In that case, you will have to reimburse Proximus for the residual value of your mobile phone. The exact amount to be paid is indicated in the amortization table table which you signed along with your contract