How to cancel your Internet, TV or fixed line?

There are several ways to cancel your Internet, TV or fixed-line subscription:

Please always indicate a precise date of termination and, before terminating the subscription, check whether you will be charged an early termination penalty.

Are you cancelling someone else's subscription or your company's subscription?

  • To cancel the subscription of someone who has passed away, please go to a Proximus point-of-sale. Remember to take a death certificate with you.
  • To cancel a subscription in the name of a company, please send us written confirmation by e-mail or by fax to the toll-free number 0800 22 801. This is only necessary if you wish to cancel all your line subscriptions.

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