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Follow the delivery of your replacement device

Have you recently had a faulty device replaced and would you like to know when it will be delivered to your home or in a pickup point? You can track your delivery online.


Delivery by bpost

bpost-logo
 

Please note: It may take up to 24 hours before your package is visible on the bpost website.

  1. You will receive an email containing the reference number needed to track your package. This reference shall begin with R, followed by 17 digits or letters (e.g. R00000012345678912, R00001234567AB1C, etc.).
  2. Visit the bpost website in French or in Dutch.
  3. In the Saisissez votre référence ou code-barres or Geef een barcode of referentie in, type in your reference number and press the magnifying glass.
    In the Saisissez votre référence ou code-barres or Geef een barcode of referentie in, type in your reference number
  4. You will now see the status of your delivery. Click Afficher toute l’historique or Toon geschiedenis in detail for more information.
    You will now see the status of your shipment.

Please note: You have to return your faulty device within 14 days. Put your device and the power cable in a cardboard box, stick the label you’ve received via e-mail onto the box and hand over the package in a bpost near you. Keep your remote control, as it is not included with your new device. You do not need to return a faulty V4 decoder, you can take it to the container park.


Delivery by UPS

UPS-logo
 
  1. Visit the UPS website.
  2. Click on Track by reference.
  3. In the Shipment reference field, enter your mobile number. Enter your mobile number in the format 0032497123456.
    In the Shipment reference field, enter your mobile number.
  4. Click Track to view the status of your delivery.
    You will now see the status of your shipment.

Please note: You have to return the faulty device immediately to your UPS pickup point. Put your device and the power cable in a cardboard box and hand over the package in the UPS pickup point, along with your identity card. Keep your remote control, as it is not included with your new device.

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