Do you have this decoder? We plan to replace it with a new, higher-performance, faster, more compact and more energy-saving decoder.
Simply click on the link in the e-mail you received and confirm your pre-filled contact information and your desire to replace your old decoder. You will receive an email confirming your request.
Your decoder will be delivered to your home by Bpost before 29/06/2018. If you’re not at home, Bpost will leave a calling card so you can pick up your package at your nearest post office.
The replacement is at no extra cost. The rental fee of your decoder remains the same.
Certain recordings – those with no view by date – will be lost. So remember to watch them before you activate the new decoder.
You will find the installation plan in the packaging of the decoder or on our support pages. To ensure the installation goes smoothly, you must follow the steps in the correct order.
Within two months (16/08/2018) of receiving your new decoder, the old decoder will be automatically rendered unusable.
You can deposit your old decoder in a local container park. You can't give it to the postman or take it to a Proximus point-of-sale. NB: be sure to keep your current remote control, as well as the Ethernet and HDMI cables.
In fact, by installing the new decoder, you have access to the new Proximus TV menus.