Do you have this decoder? We plan to replace it with a new, higher-performance, faster, more compact and more energy-saving decoder.
You will receive an e-mail or a letter to inform you about the replacement of your old decoder.
Your new decoder will be delivered to your home by Bpost 1 to 2 months after our mail. If you’re not at home, Bpost will leave a calling card so you can pick up your package at your nearest post office.
The replacement is at no extra cost. The rental fee of your decoder remains the same.
Certain recordings – those with no view by date – will be lost. So remember to watch them before you activate the new decoder.
You will find the installation plan in the packaging of the decoder or on our support pages. To ensure the installation goes smoothly, you must follow the steps in the correct order.
1 month after receiving your new decoder, your old decoder will be automatically taken out of service.
You can deposit your old V4 decoder in a local container park. NB: be sure to keep your current remote control.
In fact, by installing the new decoder, you have access to the new Proximus TV menus.